Job title: Buyer Service Supervisor – Entry Stage
Firm: Tidal Administration
Job description: Tidal Administration is on the lookout for an Entry Stage Buyer Service Supervisor to proactively help and supply direct customer support methods for a famend shopper within the Telecommunications {industry}. Because the Entry Stage Buyer Service Supervisor, you’ll gas the client’s pleasure as their direct level of contact. We’d like somebody on this function who has efficiently constructed, coordinated, and executed customer support from inception to completion. Our supreme candidate has a hunter-mentality and isn’t afraid to roll their sleeves up.What You Will Accomplish Each Day:
- Present a superior shopper expertise by sustaining gross sales requirements, delivering distinctive customer support, and upholding our core values
- Apply data of services and products to efficiently course of duties and promote to fulfill shopper expectations
- Work cross-functionally with the Buyer Service and Gross sales Administration groups to guage and execute industry-leading shopper experiences
- Take part in managing the circulate of inquiries, gross sales, and upgrades by the pipeline, making certain that each one gadgets are processed and accomplished inside our shopper settlement timeline
- Perceive, report, and talk on Key Efficiency Indicators important to the success of the respective account and related executives
- Design and implement shopper communication initiatives to enhance efficient follow-up, long-term satisfaction, and shopper retention
- Be certain that all normal working procedures are efficiently executed and maintained by all group members on the shopper account group
What You Carry to the Function:
- Bachelor’s diploma from accredited faculty or college
- 2-4 years of expertise working in enterprise sphere in a client-facing function
- Crew participant capable of work successfully and collaboratively to fulfill objectives and shopper deadlines
- Distinctive scholar mentality with the flexibility to ‘assume in your toes’ and make educated and accountable choices rapidly
- Thrive in a fast-paced, entrepreneurial atmosphere
- Pragmatic mindset, however can even carry a way of creativity to the function to drive innovation amongst the group
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Anticipated wage:
Location: Palo Alto, CA
Job date: Solar, 24 Mar 2024 08:00:19 GMT
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