Job title: Distant Name Heart Buyer Service Rep English/Spanish Bilingual
Firm: British Swim College
Job description: Advantages:
- Dental insurance coverage
- Medical health insurance
- Paid day off
A Name Heart Buyer Service Consultant with British Swim College Hudson Waterfront is accountable for answering telephones and processing customer support tickets delivering distinctive customer support, together with answering prospects’ questions through cellphone, e mail, social media platforms, or reside chat, whereas making their expertise optimistic, personable, and memorable.Data, Abilities, and Means● Enthusiastic character with sturdy customer support expertise.● Capable of work in a fast-paced surroundings● Means to stick to a schedule, comply with the insurance policies and procedures of British SwimCollege.Means to finish your assigned duties, as per schedule● Competent with cellphone techniques and applicable laptop applications (on-line platforms).● Comfy with Xcel, Google Suite, particularly Google Drive and e mail platforms.● Capable of multitask.● Capable of work weekdays and weekends shifts (Name heart is open 7 days per week)● Means to fluently converse English and Spanish; one other language is a plus.Roles and Obligations● Meet quota of answered calls and quota of tickets targets.● Full outreach (calls/emails) on buyer prospects for brand new pool/location opening or advertising and marketing initiatives (leads from commerce exhibits, college displays, road markets, and many others…).● Be ready by means of ongoing coaching, role-playing, and training to conduct conversations that can optimize buyer retention alternatives on current or returning prospects, drop or freeze requests, cancellations, absences, and make-ups.● Resolve buyer points and complaints in a courteous method.● Present prospects with data, product and/or service info.● Precisely enter, keep, and replace buyer info into our shopper software program.● Course of funds, billing changes, account updates, adjustments, move-ups, orders, varieties, and functions.● Maintain household accounts up to date with class schedule, billing, contacts, make-up, and scholar/dad or mum exercise logs● Handle and diffuse tense conditions and escalate to managers if required.● Publish correct notes on all conversations with prospects into household accounts● Different duties as assigned{Qualifications}● Customer support with Excessive quantity Name Heart expertise● Excessive College training or equal● Profitable completion of POS and scheduled coaching (JackRabbit)Necessities
- At Dwelling reside high-speed and durable web
- A completely operational laptop (laptop computer or tower) with a digicam (working Sound and Video feed) and a headset
We offer all of the software program (Telephone, account processing, ticket administration software, emails, on-line coaching libraries, and many others…)This can be a distant place.
Anticipated wage: $16 per hour
Location: Jersey Metropolis, NJ
Job date: Sat, 23 Mar 2024 07:48:14 GMT
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