Employment Services Manager – World Relief – Durham, NC

Job title: Employment Services Manager

Company: World Relief

Job description: ORGANIZATION SUMMARY:World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.POSITION SUMMARY:Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.The Employment Services Manager provides leadership of World Relief Durham’s Employment Services team. The Employment team works to empower newly arrived refugees to achieve financial self-sufficiency through a combination of employment services, case management, and adult education through the Matching Grant (MG) and Refugee Support Services (RSS) programs. The Manager engages in ongoing community engagement to develop new employment partners and opportunities for newly arrived refugees. \nRole & Responsibilities

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Program Development and Oversight
  • Conduct continuous job development outreach to local employers to create new opportunities for refugees seeking initial employment in the United States.
  • Lead the employment team in this endeavor.
  • Achieve participant satisfaction and desired program outcomes for WRD’s MG and RSS programs through timely, high-quality services
  • Hold primary responsibility for grant compliance, including timely submission of monthly, semi-annual and annual reports for MG and RSS contracts
  • Confirm program services remain in compliance with federal and state funders through regular and routine audits
  • Actively engage a continuous process of program assessment to identify and pursue service improvement
  • In collaboration with WRD Finance team and the Resettlement Director, create and maintain program budgets for MG and RSS programs.
  • In collaboration with Resettlement Director, set annual program goals and determine metrics by which program success will be evaluated
  • Initiate collaboration with other program managers to efficiently serve families and communicate about trends and needs within the refugee community
  • Participate in department and community of practice calls along with maintaining regular communication with WR’s Home Office
  • Participate in bi-monthly North Carolina Refugee Employment Subcommittee meetings as hosted by the State Refugee Office
  • Formally and informally solicit client feedback about service provision, including feedback from refugee community leaders
  • Ensure timely and accurate data reporting in the Refugee Information Systems and internal Dynamics databases Team Leadership & Supervision
  • Supervise a team of 5-8 direct reports, including 1:1 supervisory meetings, semi-annual performance reports and individual coaching for professional development
  • Cultivate a culture of continuous growth and improvement in program services in the Employment team
  • Lead Employment team meetings to coordinate effective, holistic plans service plans and program initiatives
  • Develop or review client service systems and tools with team, ensuring both understanding and consistent usage
  • Provide training, shadowing opportunities, and ongoing professional development for all new direct reports
  • Establish goals, provide performance reviews and follow-up on individual goals for each direct report
  • Problem solves with staff and provide regular updates to the Resettlement Director
  • Participate in department and community of practice calls along with maintaining regular communication with WR’s Home Office Direct
  • Client Services
  • At times may carry a small caseload of Matching Grant or RSS clients
  • Lead the Employment team in developing and continuously improving class offerings, including Employment Readiness, Technology Literacy and Drives Education classes.
  • Formally and informally solicit client feedback about service provision, including feedback from refugee community leaders
  • Receive and adjudicate client appeals and complaints
  • Collaborate with WRD Community Engagement team to match community volunteers with refugees for the purposes of assisting in their integration and job readiness
  • Maintain accurate and up to date records including case notes, case files, budgets and reports

Knowledge, Skills, & Abilities

  • Demonstrated success working and communicating effectively in a multi-cultural environment
  • Highly self-motivated and comfortable working independently towards case-specific, department, and office-wide goals
  • Strong communication skills and ability to communicate with clarity
  • Experience managing a team in an environment with many competing priorities
  • Demonstrated knowledge/experience with local social services policies and procedures
  • Decisive, with ability to obtain necessary information to make decisions
  • Excellent conflict resolution skills
  • Ability to speak clearly and comfortably on the phone with partners and participants, which include people with limited English abilities and/or the use of interpreters
  • Strong command of Microsoft Office applications
  • Proven ability to utilize digital communication tools, such as Zoom, Teams, and other platforms
  • Proficiency in a language including Arabic, Dari, Pashto, Karen, Burmese, Swahili and/or Kinyarwanda preferred


  • Mature and personal Christian faith
  • Committed to the mission, vision, and values of World Relief
  • Desire to serve and empower the Church to impact vulnerable communities
  • Able to affirm and/or acknowledge World Reliefs

, , and * Master’s degree in related field, or equivalent experience

  • At least three years’ professional experience in case management or employment services
  • Experience supervising teams of at least 2-3 direct reports
  • Valid drivers’ license and ability to confidently transport clients to community appointments

\nWorld Relief offers a competitive benefits package (25 hours + per week):– Medical, Dental, Vision– Offer 16 company Paid Holidays + 4 additional Personal days per year!– Paid Sick and Vacation Time– Paid Parental Leave (12 weeks for qualified employees)– FSAs: Medical & Dependent Care, & Commuter Funding– Supplemental Life Insurance (employee, spouse, and children)– Critical Illness, Hospital Indemnity, and Accident insurance policies– Legal Shield InsuranceWorld Relief pays 100% for eligible employees:– Group Term Life (employee, spouse, and children)– Long Term & Short-term Disability– Accidental Death and Dismemberment (AD&D)– Long Distance Travel Insurance– Employee Assistance Program (EAP)World Relief – Retirement:– 401K & Roth– WR matches up to 4%, then an additional quarter percent up to 10%– Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.World Relief Discounts (Immediately Eligible):– Verizon– Pet Insurance through Nationwide– Home and Auto insurance through Liberty Mutual– Working Advantage Discount Program– Active & Fit Gym MembershipWorld Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.· While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations· The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.· Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.· The employee frequently is required to sit, reach with hands and arms, talk and hear.WORK ENVIRONMENT:· General office setting. World Relief also offers hybrid and remote schedules for limited positions.· Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.· Year-end archiving activities involve repeated lifting and bending.· Physical, emotional and intellectual demands· Equipment used: Employee computer (desktop or laptop), printer, and copier.· All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.We are proud to be an EEO/AA employer M/F/D/V.For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.Legal Background in the United StatesWorld Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.In addition, physical or mental limitations will not be a factor in the application of World Relief’s employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.

Expected salary:

Location: Durham, NC

Job date: Sat, 18 May 2024 07:05:10 GMT

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