Job title: Retail Buyer Service Consultant – BYOD/Distant
Firm: Teleperformance
Job description: OverviewAbout TPTeleperformance is a worldwide, digital enterprise providers firm. We ship essentially the most superior, digitally powered enterprise providers to assist the world’s greatest manufacturers streamline their enterprise in significant and sustainable methods.With greater than 410,000 impressed and passionate individuals talking greater than 300 languages, our world scale and native presence enable us to be a pressure of fine in supporting our communities, our shoppers, and the setting.Advantages of working with TP embrace:
- Paid Coaching
- Aggressive Wages
- Full Advantages (Medical, Dental, Imaginative and prescient, 401k and extra)
- Paid Time Off
- Worker wellness and engagement packages
Teleperformance and YouBy means of a balanced high-tech and high-touch method blended with deep trade and geographic experience, we make individuals’s lives easier, sooner, and safer. We assist firms adapt shortly to altering wants, and are impressed to ship solely the perfect in all that we do. You’ll grow to be a key contributor in making that occur.Because the eyes and ears for our workforce fielding buyer inquiries and discovering progressive methods to reply, you’ll work in a collaborative and interesting setting. You should have the possibility to work together with individuals from all walks of life, and no two days would be the similar. As you proceed to develop and problem your self, you’ll uncover your potential can take you wherever you wish to go.Do you know that our Chief Consumer Officer began her profession at Teleperformance as an agent and superior to the head of the corporate? At Teleperformance, the sky is the restrict!At the moment, Teleperformance can solely provide employment to people positioned within the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WYUse your individual Gadget!This place will assist you to use your individual private gadget (desktop, laptop computer or pill). Gadgets will need to have Home windows 10 or later, minimal of 4GB RAM, Etherenet LAN connection for Web. So no want to go into an workplace, you possibly can work in any quiet & confidential area of your house..what’s higher? an area AND system you are conversant in, WIN WIN!ObligationsYour ObligationsAs a Buyer Service Consultant, your important accountability is to search out progressive methods to reply to various questions, points, and issues.
- Join with clients by way of cellphone/electronic mail/chat/and or social media to resolve their questions or issues
- Calmly try and resolve and de-escalate any points
- Escalate interactions when needed and applicable
- Reply to requests for help and/or attainable processing funds
- Monitor all name associated info for auditing and reporting functions
- Present suggestions on name points
- Upsell if required
{Qualifications}We’re in search of fearless individuals – people who find themselves impressed to ship solely the perfect in all that we do.
- Skill to work remotely in a digital workforce setting
- 6 months Customer support expertise most popular
- Over 18 years of age
- Skill to kind 25 wpm
- Excessive Faculty Graduate or GED
- Consolation with desktop pc system
- Confirmed oral & written communication abilities
- Logical problem-solving abilities
- Skill to navigate Home windows working techniques
- Group and work prioritization abilities
Work from Residence Necessities:
- Should be capable to present a private gadget (desktop, laptop computer or pill), with Home windows 10 or later, Wired Ethernet LAN connection, Web Connection (Satellite tv for pc, wi-fi and dial-up ISP should not permitted), a minimal of 4GB RAM
- Web Connection Necessities:
- Minimal subscribed obtain price equal or exceeds 12.0 Mbps
- Minimal subscribed add price equal or exceeds 3.0 Mbps
- ISP will need to have no packet loss and ping below 50ms
- Proof of web velocity required
- Clear and quiet workspace
Be A part of Our TP HouseholdIt’s our mission to all the time present an setting the place our workers really feel valued, impressed, and supported, in order that they’ll carry their greatest selves to work day by day. We imagine that when workers are glad and wholesome, they’re extra productive, artistic, and engaged. We’re dedicated to offering a office that’s conducive to happiness and a wholesome work-life stability. We additionally imagine that to be our greatest selves, we must be surrounded by people who find themselves optimistic, supportive, and difficult. We’re dedicated to making a tradition of inclusion and variety, the place everybody feels welcome and valued.Teleperformance is an Equal Alternative Employer
Anticipated wage:
Location: USA
Job date: Fri, 22 Mar 2024 08:00:50 GMT
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