Affected person Service Consultant – Aurora Well being Care

Job title: Affected person Service Consultant

Firm: Aurora Well being Care

Job description: Main Tasks:

• Greets sufferers and guests and responds to routine requests for info. Solutions phone, screens calls, and takes messages.
• Registers sufferers; obtains demographic and insurance coverage info; verifies insurance coverage protection, collects co-pays, deductibles, and former balances; posts funds and updates demographic and insurance coverage info.
• Schedules affected person appointments and coordinates cancellations, reschedules, and additions to schedules. Offers correct, detailed info concerning check preparations, time affected person to reach, and every other directional info wanted by affected person.
• Updates insurance coverage, monetary accountability and different knowledge when adjustments or additions happen, and communicates to affected person as acceptable.
• Ensures insurance coverage and affected person info obtained is full and correct, making use of acquired data of presidency and third social gathering payer necessities.
• Identifies, studies, and resolves issues concerning registration to acceptable people and departments.
• Displays affected person circulate to make sure they’re cared for in essentially the most environment friendly and courteous method. Provides varied help to sufferers to incorporate: arranging transportation wants, offering instructions, finding wheelchair, and many others.
• Performs go to closure together with trying out sufferers after go to, scheduling follow-up appointments, and offering sufferers with a go to abstract.
• Could file, retrieve, and/or ship affected person info and/or information, and completes required types/documentation.

Licensure, Registration, and/or Certification Required:

• None Required.

Schooling Required:

• Excessive Faculty Graduate.

Expertise Required:

• No expertise required.

Data, Abilities & Skills Required:

• Glorious customer support expertise.
• Glorious communication (written and verbal) and interpersonal expertise; skill to successfully talk with quite a lot of sufferers, workers and physicians.
• Intermediate pc expertise together with expertise in utilizing private computer systems; together with Microsoft Workplace or comparable functions, and email correspondence.
• Coaching or expertise in keyboarding/knowledge entry with an emphasis on velocity and accuracy.
• Glorious organizational expertise.
• Capability to learn and perceive verbal and written directions, and to type and file info alphabetically and numerically.
• Capability to work in a quick paced surroundings with a powerful consideration to element and accuracy.

Bodily Necessities and Working Circumstances:

• Uncovered to regular medical workplace surroundings, could also be uncovered to probably unwell sufferers.
• Should be capable of sit for prolonged durations of time.
• Operates all gear essential to carry out the job.

This job description signifies the overall nature and degree of labor anticipated of the incumbent. It isn’t designed to cowl or include a complete itemizing of actions, duties or obligations required of the incumbent. Incumbent could also be required to carry out different associated duties.

Anticipated wage:

Location: Grafton, WI

Job date: Solar, 24 Mar 2024 07:58:23 GMT

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