Assistant Manager – Orangetheory Fitness

Job title: Assistant Manager

Company: Orangetheory Fitness

Job description: Change Lives. Passion. Leadership. CommunitySales Assistant Manager (ASM) Job DescriptionAs an Assistant Studio Manager, you will be responsible for providing leadership and assisting the Studio Manager with delivering daily direction to the sales and group personal training teams. As part of the leadership team for the sales function, the ASM must assist with lead generation / marketing strategies to increase fitness program sales as well as promote the health and wellness benefits that are associated with a healthy lifestyle. In addition to driving new business acquisition, this role is equally focused on member retention. This leader must pose a high caliber approach to accountability, collaboration, and positivity. The ASM works hand-in-hand with the Studio Manager to ensure excellence in customer service, operations and studio performance.JOB DUTIES INCLUDE:
● Model the Daily Production Model (40+ contacts, 10 appointments, 4 intros, 2 sales)
● Assist with onboarding, training and coaching the sales team
● Maintain a strong understanding of all promotions and studio events
● Be able to deliver timely feedback to all team members
● Contribute to a high energy culture with the ability to motivate self and others
● Responsible for assisting SM with managing inventory, facilities, and other studio needs
● Attend all staff meetings and work with SM to lead a section each meeting that aligns
with ASM development plan
● Ensure that all front desk systems are followed such as Member Check-in, Telephone
Inquiries, 30 Second Pitch, Intro Booking, New Join Onboarding, Lead Management, New Join Journey, Late Cancel/Early Cancel, Cancellations, Freezes, Promotions Terms and Conditions, etc.
● Contribute to the studio in additional aspects: social media, community wall, retail wall, monthly newsletter, refer & receive, local studio incentives, event planning etc.OPERATION DUTIES INCLUDE:
● Work full-time 30+ hours per week
● Compliance and adherence to OTF Business Policies for daily studio operations
● Ensure OTF branding through consistency and continuity in all actions and uniform adherence.
● Provide and maintain the highest level of customer service
● Provide effective decision-making regarding customer service issues
● Help to maintain cleanliness of facilities
● Step in as the Manager on Duty when SM is out of business
● Assist SM with cancellations, suspensions, upgrades, downgrades, help desk tickets,
decline list, reconciling unpaid visits, and general administrative tasks [assistance as needed and determined by SM]. Take full ownership of member retention: new join follow ups, first-time guest calls, milestone recognition, in-studio events, etc.JOB QUALIFICATIONS:● Minimum Sales experience: 1-3 years required
● Minimum Customer Service experience: 3-5 years required
● Minimum Management experience: 1-3 years preferred● Must have strong interest in further growth within the Franchise
● Must possess a positive, can-do attitude with leadership qualities
● Strong work ethic, integrity, professional demeanor
● Grammatically correct with excellent verbal and written communication skills required
● Ability to work and function in a team environment
● Flexible work schedule, ability to cover where needed, weekend availability
● Health and Fitness minded people with a passion for fitnessSpecific job duties and selection requirements vary between Orangetheory studio locations, and more details can be provided by the studio’s hiring manager if you are selected to move forward in the interview process.

Expected salary: $15 – 17 per hour

Location: USA

Job date: Sun, 31 Mar 2024 01:28:12 GMT

Apply for the job now!