Job title: Buyer Service Discipline Consultant
Firm: ECCV Water District
Job description: East Cherry Creek Valley Water and Sanitation District (ECCV) has been sustaining our group by offering secure and dependable water since 1962. Sourced from the South Platte River and non-tributary aquifers, ECCV distributes water to roughly 65,000 prospects within the jap parts of the Metropolis of Centennial and unincorporated Arapahoe County. As the world has grown right into a thriving district of properties, faculties, and companies, ECCV has been there, offering the water the group wants with excellence and effectivity.At ECCV, our dedication begins with our individuals. By cooperation, openness, and respect, our groups and departments collaborate to comprehend our shared mission of offering secure, dependable water to our group. At ECCV, we prioritize belief, teamwork, and communication. We encourage and assist our staff by providing versatile schedules, together with as much as 3 days distant work after 6 months employment and a very good advantages package deal that features:
- Employer absolutely funded 401(a) Pension Plan and Well being Reimbursement Plan, with 100% vesting instantly.
- Excellent group insurance coverage and choices provided: Medical, Dental, Imaginative and prescient, Life, Quick-Time period and Lengthy-Time period Incapacity Insurance coverage, with two Worker Help Plans (EAPs). Varied plans and elections could have little to no premium price to staff.
- Beneficiant Paid Time Off (PTO) accrual and 9 paid holidays yearly.
- Different advantages embrace Tuition Help, 457 Deferred Compensation Plan, Wellness Reimbursements, Versatile Spending Accounts, and supplemental insurances comparable to Colonial, Authorized Sheild, and Pet Insurance coverage.
The Buyer Service Discipline Consultant is liable for residential and industrial subject work, reads water meters, and information water utilization utilizing automated programs; disconnects and restores water service; responds to and investigates a broad spectrum of points surrounding no reads, excessive reads, water stress issues, and leaks; replaces water meters and studying expertise as wanted; and performs inspections on meters, pits, lids, and domes.ESSENTIAL DUTIES AND RESPONSIBILITIES
- Interacts straight with prospects to determine, analyze, downside resolve, troubleshoot, and resolve water utilization points, complaints, and issues. Advises and educates prospects and paperwork billing info within the system.
- Collaborates with builders straight and maintains working relationships; holds distributors accountable for correct set up of meter pits; assesses fines for missed deadlines and water restriction violations; displays all new builds to make sure builders are in compliance with sod tips.
- Screens and maintains stock; works straight with distributors to order stock and bother shoot tools points.
- Works with different departments to coordinate applications and meter swaps.
- Performs routine restore or alternative of pits, meters, registers, transponders, curb stops, lids, and domes.
- Rechecks uncommon meter readings and obtains readings unavailable throughout routine meter studying and information closing meter readings; extreme consumption of water comparable to leaking programs, inoperative or faulty meters, excessive utilization, and stress issues.
- Performs common audits on zero or excessive utilization accounts and coordinates meter alternative when wanted.
- Assists with basic workplace work of the Buyer Service Division.
- Determines and approves cost preparations with prospects, together with buyer accountability on cost preparations.
- Performs emergency and routine shut-off and turn-on of water providers.
- Skill to reply to on-call points inside half-hour.
KNOWLEDGE, SKILLS AND ABILITIES:
- Complete information of learn how to learn maps, precisely file information, and use varied varieties of digital and/or handbook recording meter studying programs; use hand instruments, machines, and tools to carry out mechanical restore capabilities.
- Skill to study total operation and insurance policies of the District associated to meter studying, restore and procedures; varied meter settings, meter elimination, and set up procedures.
- Skill to make use of hand instruments, machines, and tools to carry out mechanical restore capabilities.
- Skill to study and purchase an in-depth information of the billing and studying software program.
- Skill to ascertain, foster and keep efficient working relationships with all District staff, administration, consultants, governmental officers, and most of the people.
- Exhibit with all interactions, a excessive degree of high quality customer support; a optimistic {and professional} demeanor; the flexibility to train sensitivity; the flexibility to deal with demanding conditions in a diplomatic and tactful method.
- Exhibit the flexibility to train logic, discretion, and keep confidentiality to deal with delicate info appropriately.
- Skill to successfully talk verbally and in writing, prioritize duties, make impartial choices, prioritize workload with a number of shifting priorities and interruptions; follow-up, and follow-through on duties; and meet deadlines.
- Skill to precisely compile, analyze and interpret info to troubleshoot; arrive at legitimate conclusions and make logical choices to unravel issues; train sound judgment in making choices involving processes and tools.
Necessities:
- Excessive Faculty Diploma or GED.
- 1 + years’ expertise in water utility or 3 + years in customer support. An equal mixture of schooling, coaching and expertise that demonstrates required information, expertise and talents could also be thought of.
- Earlier expertise studying, sustaining, and repairing/changing water meters fascinating.
- Data of water meter expertise and meter studying expertise most well-liked.
- Should possess a legitimate driver’s license and go a background examine.
WORKING ENVIRONMENT AND PHYSICAL ACTIVITIESThis place consists primarily of subject work with reoccurring workplace work and requires occasional operation of a district car to varied work websites. Workplace work requires the flexibility to function normal workplace tools, comparable to computer systems, telephones, photocopiers, and fax machines. This place requires the flexibility to take a seat for prolonged durations of time with hand/eye coordination: for repetitive movement and information entry. Place consists of the occasional lifting and/or transferring of things as much as 50 kilos and common lifting of 10 kilos of workplace objects. Discipline work consists of publicity to all climate circumstances and dealing in doubtlessly hazardous environments. This place requires full vary of bodily movement with hand/eye coordination: for frequent standing and strolling together with on uneven terrain; for using instruments and tools to climb stairs, tools and ladders. Place consists of the common lifting of 20-50 kilos of apparatus and instruments. The bodily calls for described listed below are consultant of those who should be met by an worker to efficiently carry out the important capabilities of this job.Place pay vary: Min $46,700/yr. -Max $67,700/yr. Pay based mostly on {qualifications} and expertise. ECCV is an equal alternative employer.
Anticipated wage: $22.45 – 32.55 per hour
Location: Aurora, CO
Job date: Solar, 24 Mar 2024 23:41:49 GMT
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