Job title: Buyer Service Rep
Firm: Primient
Job description: Decatur, ILPrepared for a Provide Chain profession with extra influence ? Be a part of a market chief in ingredient manufacturing that’s poised for a brand new period of success.ABOUT PRIMIENTEstablished but entrepreneurial: Primient is an business chief with confirmed merchandise, six manufacturing crops, 1500+ workers and deep roots in corn moist milling. But we’re additionally a brand-new firm that is able to drive change and create influence.Impressed by a significant function: we use renewable sources to provide plant-based components for among the world’s best-known manufacturers. It feels good to provide protected, high-quality, sustainable merchandise – that go into every part from sodas at hand cream and cardboard to clothes.Poised for a brand new period of success: we’re investing in our crops and folks to unlock our potential within the industrial and meals sectors. Guided by our values of Security, Excellence, Integrity, and Development, we’re targeted on rising our enterprise, our status, and the profession of each colleague.THE OPPORTUNITYOur Buyer Service staff ensures that orders run easily from begin to end. Workforce members deal immediately with buyer contacts each day – constructing a rapport and robust long-term relationships. There’s additionally a number of collaboration with colleagues in Gross sales, Manufacturing Planning and Transportation, offering a broad publicity to the Primient enterprise.The Buyer Service Consultant (CSR) requires sturdy dedication to offering a excessive stage of service to our clients, and companions with gross sales to handle buyer relationships and expectations. This position is the first contact for patrons and inner stakeholders, appearing because the liaison to make sure sturdy communication amongst all related events and serving to to drive the corporate’s technique ahead as a valued added provider.Key duties : Buyer Service Rep
- MAIN ACCOUNTABILITIES
- Serves as buyer’s main level of contact for all order and provide chain associated inquiries
- Liable for all elements of order entry and processing
- Order administration and oversight from order receipt to product supply to the shopper
- Collaborates with varied inner groups throughout Provide Chain and Gross sales to handle conditions impacting the shopper
- Drawback solves to make sure buyer is equipped via product shortages, manufacturing failures, or truck shortages
- Tracks shipments for patrons and supplies help in expediting when wanted
- Managed EDI orders comparable to order confirmations, cargo notices, COAs, and invoices which might be transmitted through EDI from the shopper
- Screens each day stories to make sure order motion as anticipated
- Supplies documentation assist
- Responds to buyer inquiries for product documentation
- Manages documentation output for order associated paperwork
- Ensures correct info is equipped on customs paperwork for clearance of orders being exported exterior the US
- Liable for contract evaluate and billing actions
- Verifies contract pricing is correct to make sure right invoicing
- Resolves buyer fee discrepancies
- Obtains required approvals to situation buyer credit or debits as wanted
- Assist particular buyer requests as wanted
- Manages enter and extraction of data from buyer portals precisely
- Manages consignment course of, replenishing shipments and reconciling inventories frequently
- Obtain excessive goal aim of worldwide buyer metrics by processing all buyer orders, invoices, and associated outputs precisely and inside agreed timeframe and satisfactorily managing and resolving all buyer complaints inside agreed timeframe.
- Assess and escalates any pressing points to gross sales and administration as applicable
- PERFORMANCE MEASURES
- Completely executed order
- Grievance response and closure time
- Cross useful suggestions on stage of buyer assist offered
- Exhibit a troubleshooting and steady enchancment mindset to enhance customer support requirements
- Assist a constructive staff atmosphere, contributing to others’ duties and actions when out there and wanted
- Preserve an orderly workflow guaranteeing correct prioritization of actions
ABOUT YOUQUALIFICATIONS AND EXPERIENCE
- Minimal of three years Buyer Service expertise in a associated space
- Intensive data of SAP and Microsoft purposes
- Expertise in a fast response, extremely fluctuating, buyer pushed business
- Bachelor’s diploma most popular
- Capacity to work on name on a rotating foundation
COMPETENCIES, SKILLS & KNOWLEDGE
- Wonderful buyer consciousness and focus
- Robust and efficient communication abilities, each verbal and written
- Calls for excessive requirements of accuracy and a spotlight to element
- Capacity to work together professionally and successfully with clients and enterprise companions
- Important thinker and drawback solver
- Will need to have the flexibility to keep up calm underneath stress and work in a quick paced staff atmosphere
- Robust effectivity and organizational abilities
ADDITIONAL INFORMATIONRewards & advantages
Aggressive wage / 401 Ok matching and non-contingent matching plans / Healthcare / Medical insurance coverageProfession growthOur construction supplies autonomy and accountability in your position. You’ve gotten scope to develop a depth of experience and the chance to comply with profession pathways exterior the norm.Range, Fairness, Inclusion & BelongingWe’re passionate believers within the energy of distinction. We try to symbolize the communities by which we function and to supply an inclusive, welcoming atmosphere for all. We wish Primient to be a spot the place each worker feels they belong and is aware of they’re seen, heard, valued and protected to talk up. Our aspiration is to unlock the complete potential in numerous views, whereas providing everybody an equal likelihood to develop, thrive and progress.Primient is an equal alternative employer, dedicated to the power of an inclusive workforce.California Client Privateness Act (“CCPA”)The Firm is dedicated to complying with the California Client Privateness Act (“CCPA”) and all information privateness and legal guidelines within the jurisdictions by which it recruits and hires workers. We accumulate the next classes of non-public info for the aim of hiring the perfect certified candidates and to adjust to relevant employment legal guidelines: Title and make contact with info; Job desire and work availability; Social Safety Quantity and/or different identification info; Schooling and {qualifications}; Employment historical past and expertise; Army service; Reference and background test info, together with related felony historical past and credit score historical past; Social media info; Pre-employment take a look at outcomes; Put up-offer medical examination info and outcomes, together with drug take a look at outcomes; Voluntary self-disclosure info concerning minority, veteran, and incapacity standing; and Data offered by you throughout the hiring course of.
Anticipated wage:
Location: Savoy, IL
Job date: Fri, 22 Mar 2024 08:34:39 GMT
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