Buyer Service Rep – Primient

Job title: Buyer Service Rep

Firm: Primient

Job description: Decatur, ILPrepared for a Provide Chain profession with extra affect ? Be a part of a market chief in ingredient manufacturing that’s poised for a brand new period of success.ABOUT PRIMIENTEstablished but entrepreneurial: Primient is an trade chief with confirmed merchandise, six manufacturing crops, 1500+ workers and deep roots in corn moist milling. But we’re additionally a brand-new firm that is able to drive change and create affect.Impressed by a significant goal: we use renewable sources to provide plant-based elements for a number of the world’s best-known manufacturers. It feels good to provide protected, high-quality, sustainable merchandise – that go into every part from sodas at hand cream and cardboard to clothes.Poised for a brand new period of success: we’re investing in our crops and folks to unlock our potential within the industrial and meals sectors. Guided by our values of Security, Excellence, Integrity, and Progress, we’re centered on rising our enterprise, our repute, and the profession of each colleague.THE OPPORTUNITYOur Buyer Service workforce ensures that orders run easily from begin to end. Group members deal immediately with buyer contacts each day – constructing a rapport and powerful long-term relationships. There’s additionally numerous collaboration with colleagues in Gross sales, Manufacturing Planning and Transportation, offering a broad publicity to the Primient enterprise.The Buyer Service Consultant (CSR) requires sturdy dedication to offering a excessive stage of service to our prospects, and companions with gross sales to handle buyer relationships and expectations. This position is the first contact for purchasers and inside stakeholders, appearing because the liaison to make sure sturdy communication amongst all related events and serving to to drive the corporate’s technique ahead as a valued added provider.Key duties : Buyer Service Rep

• MAIN ACCOUNTABILITIES
• Serves as buyer’s main level of contact for all order and provide chain associated inquiries
• Accountable for all elements of order entry and processing

• Order administration and oversight from order receipt to product supply to the client
• Collaborates with varied inside groups throughout Provide Chain and Gross sales to handle conditions impacting the client
• Drawback solves to make sure buyer is provided via product shortages, manufacturing failures, or truck shortages
• Tracks shipments for purchasers and gives help in expediting when wanted
• Managed EDI orders equivalent to order confirmations, cargo notices, COAs, and invoices which might be transmitted through EDI from the client
• Screens each day experiences to make sure order motion as anticipated

• Supplies documentation assist

• Responds to buyer inquiries for product documentation
• Manages documentation output for order associated paperwork
• Ensures correct info is provided on customs paperwork for clearance of orders being exported outdoors the US

• Accountable for contract overview and billing actions

• Verifies contract pricing is correct to make sure right invoicing
• Resolves buyer fee discrepancies
• Obtains required approvals to problem buyer credit or debits as wanted
• Help particular buyer requests as wanted

• Manages enter and extraction of knowledge from buyer portals precisely
• Manages consignment course of, replenishing shipments and reconciling inventories frequently
• Obtain excessive goal objective of worldwide buyer metrics by processing all buyer orders, invoices, and associated outputs precisely and inside agreed timeframe and satisfactorily managing and resolving all buyer complaints inside agreed timeframe.
• Assess and escalates any pressing points to gross sales and administration as acceptable

• PERFORMANCE MEASURES
• Completely executed order
• Grievance response and closure time
• Cross useful suggestions on stage of buyer assist offered
• Exhibit a troubleshooting and steady enchancment mindset to enhance customer support requirements
• Help a optimistic workforce setting, contributing to others’ duties and actions when accessible and wanted
• Keep an orderly workflow making certain correct prioritization of actions

ABOUT YOUQUALIFICATIONS AND EXPERIENCE

• Minimal of three years Buyer Service expertise in a associated space
• Intensive data of SAP and Microsoft functions
• Expertise in a fast response, extremely fluctuating, buyer pushed trade
• Bachelor’s diploma most popular
• Capacity to work on name on a rotating foundation

COMPETENCIES, SKILLS & KNOWLEDGE

• Glorious buyer consciousness and focus
• Sturdy and efficient communication abilities, each verbal and written
• Calls for excessive requirements of accuracy and a spotlight to element
• Capacity to work together professionally and successfully with prospects and enterprise companions
• Essential thinker and downside solver
• Should have the flexibility to keep up calm below stress and work in a quick paced workforce setting
• Sturdy effectivity and organizational abilities

ADDITIONAL INFORMATIONRewards & advantages
Aggressive wage / 401 Okay matching and non-contingent matching plans / Healthcare / Medical insurance coverageProfession improvementOur construction gives autonomy and accountability in your position. You have got scope to develop a depth of experience and the chance to observe profession pathways outdoors the norm.Range, Fairness, Inclusion & BelongingWe’re passionate believers within the energy of distinction. We try to characterize the communities during which we function and to offer an inclusive, welcoming setting for all. We would like Primient to be a spot the place each worker feels they belong and is aware of they’re seen, heard, valued and protected to talk up. Our aspiration is to unlock the total potential in numerous views, whereas providing everybody an equal likelihood to develop, thrive and progress.Primient is an equal alternative employer, dedicated to the power of an inclusive workforce.California Shopper Privateness Act (“CCPA”)The Firm is dedicated to complying with the California Shopper Privateness Act (“CCPA”) and all knowledge privateness and legal guidelines within the jurisdictions during which it recruits and hires workers. We gather the next classes of non-public info for the aim of hiring the very best certified candidates and to adjust to relevant employment legal guidelines: Identify and make contact with info; Job desire and work availability; Social Safety Quantity and/or different identification info; Training and {qualifications}; Employment historical past and expertise; Navy service; Reference and background verify info, together with related legal historical past and credit score historical past; Social media info; Pre-employment take a look at outcomes; Put up-offer medical examination info and outcomes, together with drug take a look at outcomes; Voluntary self-disclosure info relating to minority, veteran, and incapacity standing; and Data offered by you through the hiring course of.

Anticipated wage:

Location: Clinton, IL

Job date: Fri, 22 Mar 2024 08:35:59 GMT

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