Customer Service Representative – CAI

Job title: Customer Service Representative

Company: CAI

Job description: Customer Service RepresentativeReq number: R2475Employment type: Full timeWorksite flexibility: OnsiteJob Summary We are looking for a motivated Customer Service Representative ready to take us to the next level! If you have excellent customers service, strong time management and organizational skills, data entry, PC skills, and are looking for your next career move, apply now.Job DescriptionWe are looking for a Customer Service Representative with excellent customers service experience, strong time management and organizational, data entry, and PC skills. This position will be full-time and onsite.What You’ll DoAssists Welcome center visitors with inquiriesAdvises travelers of the program special features, toll rate calculations, and account maintenance efficienciesActivates transponders, creates new accounts, updates and adds funds to prepaid accounts using appropriate account access toolsCombines product knowledge, good work ethic, effective time management and human relation skills to meet performance standardsPrepares activity reports and provides feedback to assist with program improvements.Provides efficient and effective service to customers by using the appropriate course of action to meet or exceed their requestsPerform all job functions in a manner that will achieve compliance with established performance measuresAbility to create positive customer relationships by defusing angry and upset customersAdditional duties as assignedWhat You’ll NeedRequired:Excellent verbal, written, communication, data entry, and PC skillsStrong analytical skills and ability to follow through on commitmentsAbility to maintain composure working face to face with customersStrong time management and organizational skillsPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Expected salary:

Location: Jennings, FL

Job date: Thu, 02 May 2024 07:41:19 GMT

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