Customer Success Associate – COAST Products

Job title: Customer Success Associate

Company: COAST Products

Job description: About the Company
COAST Products is a 105-year-old family-owned Portland, Oregon company that produces innovative and technologically advanced lighting solutions, knives and multi-purpose tools that will make our user’s life safer, easier, and more enjoyable. Our products can be found in all major retailers and distributors in the USA and 30 foreign countries.About the Position
Our Customer Success team is the voice of COAST and our customer’s most personal brand experience. Your friendly, professional, and solution-oriented attitude will have a direct and positive impact on the overall perception of COAST. We are looking for someone who is excited to contribute to our long-standing tradition of using innovative thinking to solve problems for our customers.Responsibilities

• Respond efficiently, accurately, and politely to customer calls, emails, walk-ins, and live chat inquiries
• Assist customers with placing, tracking and troubleshooting web orders
• Process online and in-person warranty inquiries and claims
• Active monitoring and data collection relating to user feedback and trends.
• Provide appropriate product information to assist customers in making informed purchases so they have the best possible experience with the COAST brand
• Interact with users and respond to social media messages, inquiries, and comments.
• Actively monitoring and responding to customer reviews to meet company objectives.
• Embody the COAST spirit of innovation by continuously looking for ways to improve processes and customer experiences
• Work collaboratively with the Customer Success team and internal resources to ensure every customer receives complete and accurate resolutions
• Communicate customer success stories, product trends, and opportunities for improvement to management

Requirements

• Empathetic and motivated to ensure excellence in every customer interaction
• Strong verbal and written communication skills
• Excellent problem-solving skills
• Self-motivated multitasker with a high sense of urgency and ability to prioritize
• Strong computer skills with the ability to quickly learn and master new systems
• Experience with ZenDesk, Shopify and BazaarVoice a plus
• Bilingual is preferred

Compensation Details
Salary$21- $25 DOE
PTO10 days, in addition, COAST offers 7 paid days for Holidays.
Kaiser Health PlanEffective the 1st of the month following 30 days from FTE hire date.
401K w/ matchingEffective 1-year after FTE hire dateCOAST is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.This is a full-time position working from COAST’s Portland, Oregon HQ office location. Hours are 8a-5pm, opportunity for Hybrid schedule after a month, 3 days in office 2 work from homeCOAST Products
8033 NE Holman
Portland, OR 97218Powered by JazzHR

Expected salary:

Location: Portland, OR

Job date: Fri, 29 Mar 2024 08:11:11 GMT

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