Job title: Entry Level Customer Service Representative
Company: Blue Horizons Development
Job description: Blue Horizons Development is seeking a dynamic and customer-oriented individual to join our team as an Entry Level Customer Service Representative. As an event marketing firm dedicated to creating memorable experiences and driving engagement, we are looking for a passionate individual who thrives in a fast-paced environment and is committed to delivering exceptional service to our clients and event attendees.Key Responsibilities:
- Serve as the primary point of contact for event attendees, clients, vendors, and other stakeholders, delivering courteous and professional customer service via phone, email, and in-person interactions.
- Assist with the coordination and execution of on-site event logistics, including registration check-in, attendee credentialing, and customer inquiries or concerns resolution.
- Collaborate with the marketing team to promote events and engage with customers through various channels
- Monitor customer feedback and inquiries, escalating issues as needed and proactively identifying opportunities for improvement in service delivery.
- Maintain accurate records of customer interactions, transactions, and inquiries, ensuring data integrity and compliance with company policies and procedures.
- Assist with administrative tasks as needed, including filing, data entry, and document preparation to support the smooth operation of the customer service function.
- Stay informed about upcoming events, promotions, and company initiatives to effectively communicate information to customers and address inquiries.
- Contribute to a positive and collaborative team environment, supporting colleagues and working together to achieve departmental goals and objectives.
Qualifications:
- High school diploma or equivalent; additional education or training in customer service or related field is a plus.
- Previous customer service experience in a fast-paced environment is preferred but not required; recent graduates are encouraged to apply.
- Excellent communication skills, both verbal and written, with a strong customer service orientation and the ability to handle inquiries and resolve issues effectively.
- Proficiency in computer applications such as Microsoft Office Suite and CRM systems; experience with ticketing or event management platforms is a plus.
- Strong organizational and multitasking abilities, with the capacity to prioritize tasks and manage time efficiently in a deadline-driven environment.
- Positive attitude, adaptability, and willingness to learn and grow in a dynamic and evolving industry.
Powered by JazzHR
Expected salary:
Location: Saint Louis, MO
Job date: Sun, 05 May 2024 04:10:09 GMT
Apply for the job now!
