Guest Services Manager – Federal government of the United States – March Joint Air Reserve Base, CA

Job title: Guest Services Manager

Company: Federal government of the United States

Job description: SummaryAbout the position: This position will be assigned to the March Inns on March Air Reserve Base, California.The position is a regular full-time position, which means you are eligible for benefits and guaranteed to work at least 35-40 hours per week. Employees will be eligible for the use of the fitness center, lodging, and other activities. Position requires working irregular schedules, to include weekends, holidays, and all shifts.Overview

• Accepting applications

Open & closing dates05/06/2024 to 05/20/2024Salary$20.17 – $27.17 per hourPay scale & gradeNF 3Location1 vacancy in the following location:Remote jobNoTelework eligibleYes—as determined by the agency policy.Travel RequiredNot requiredRelocation expenses reimbursedNoAppointment typePermanent –Work scheduleFull-time –ServiceCompetitivePromotion potentialNoneJob family (Series)Supervisory statusYesSecurity clearanceDrug testNoPosition sensitivity and riskTrust determination processAnnouncement number239JFSV414708Control number790069400This job is open toClarification from the agencyPlease see the “Who May Apply” section under the Qualifications section.DutiesEnsures efficient service and meaningful experiences for guests. Surveys patrons to identify needs and expectations. Responsible for resolving sensitive guest situations on an individual basis through telephone calls, email, or special interactions. Converses and interacts with guests about complaints and directs other employees as needed, or works directly with guests to resolve the concern. Responds to inquiries, concerns, and compliments by preparing documentation and correspondence in proper format after researching matters relevant to the subject. Coordinates with Lodging Manager to establish and maintain budgets for departmental needs and staff development, incentives, and recognition items. Performs front desk duties in the lodging guest reception unit, as time permits. Supports and explains management programs to subordinates. Implements corrective actions within authority to resolve work problems. Recommends solutions to staffing problems, work operations, etc. as appropriate to other supervisors. Plans, establishes, and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance ratings and training needs; and prepares and recommends disciplinary actions. Advises and counsels workers on how to improve their performance, and explains new work techniques. Investigates grievances and complaints; resolves them informally, notifying supervisors of those of sufficient importance or seriousness. Keeps supervisor(s) informed of progress and advises supervisor(s) of significant developments that may impact plans, projects, or operations. Performs required Lodging management duties as needed in the absence of Lodging Manager to ensure operational continuity. Performs other related duties as assigned.If interested in applying for this position you may preview the online application:RequirementsConditions of Employment

• This position requires the incumbent to complete a background investigation with favorable results.
• This position requires candidates to meet the state and legal requirements for sale of alcoholic beverages.

QualificationsWho May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant’s eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 05/20/2024Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring PreferenceIn order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.Qualifying Experience:
Functional experience in front desk operations to include cashier and general office work for hotel/lodging facility. Skill using a property management system; communicating instructions (verbal/written); analyzing operational issues then developing and implementing solutions. Ability in resolving customer complaints; applying management methods and techniques (i.e., leading a team in accomplishing work; evaluating performance; creating work schedules, etc.). Condition(s) of Employment: Must meet state and legal age requirement for sale of alcoholic beverages. Successful completion and favorable adjudication of applicable background investigation (Tier 1 Level) is required. The incumbent must be able to work a regular or rotating schedule that may include evening or nights, weekends, and holidaysYou will be evaluated on the basis of your level of competency in the following areas:EducationSome federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.Additional information

• Individual must fully meet qualification/eligibility/background requirements for this position.
• Male applicants born after December 31, 1959 must be registered for Selective Service.
• Direct deposit is required.
• Satisfactorily complete an employment verification (E-Verify) check.
• A probationary period may be required.
• Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
• Payment of Permanent Change of Station (PCS) costs not authorized, based on a determination that a PCS move is not in the Government’s interest.
• Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
• Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
• This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
• This position is included in a bargaining unit.
• Union Name AFRC Union and Local or Chapter Number Riverside, California.

• Benefits

Expected salary: $20.17 – 27.17 per hour

Location: March Joint Air Reserve Base, CA

Job date: Thu, 09 May 2024 07:25:22 GMT

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