Job title: Hospitality Supervisor
Firm: Stage Karaoke & Studios
Job description: As a Supervisor, you can be liable for overseeing the day-to-day operations of the venue. Your main focus will likely be on making certain wonderful customer support, managing workers, sustaining a welcoming ambiance, and optimizing income technology. You’ll report on to the Normal Supervisor or Proprietor and collaborate with varied departments to attain enterprise targets.Key Duties:Buyer Service Excellence:
- Greet and welcome company, making certain a optimistic and memorable expertise.
- Tackle buyer inquiries, issues, and suggestions promptly and professionally.
- Monitor service requirements and implement enhancements to reinforce buyer satisfaction.
Workers Administration:
- Recruit, prepare, and supervise lounge workers, together with bartenders, servers, hosts/hostesses, and safety personnel.
- Create workers schedules, handle payroll, and guarantee compliance with labor legal guidelines and rules.
- Conduct efficiency evaluations, present suggestions, and develop coaching applications for employees growth.
Operational Effectivity:
- Oversee each day operations, together with opening and shutting procedures, stock administration, and money dealing with.
- Monitor cleanliness, upkeep, and security requirements to make sure a cushty and protected surroundings for company and workers.
- Coordinate with distributors, suppliers, and contractors for tools repairs, provides procurement, and facility upgrades.
Gross sales and Income Optimization:
- Develop and implement gross sales methods to drive income and meet gross sales targets, together with promotions, upselling, and particular occasions.
- Analyze gross sales knowledge, traits, and buyer preferences to make data-driven choices and maximize profitability.
- Collaborate with advertising and promotions groups to create advertising campaigns, social media methods, and buyer loyalty applications.
Compliance and Laws:
- Guarantee compliance with all related legal guidelines, rules, and licensing necessities associated to alcohol service, well being and security, sanitation, and labor practices.
- Conduct common inspections, audits, and coaching periods to keep up compliance requirements and mitigate dangers.
{Qualifications}:
- Confirmed expertise in a managerial position inside the hospitality trade, ideally in a lounge, bar, or nightclub setting.
- Sturdy management, communication, and interpersonal expertise.
- Information of beverage service, mixology, and alcohol legal guidelines and rules.
- Glorious organizational, problem-solving, and decision-making skills.
- Means to work versatile hours, together with evenings, weekends, and holidays.
Advantages:
- Aggressive wage and performance-based incentives.
- Medical health insurance, retirement plans, and different advantages (relying on firm coverage).
- Alternatives for profession development and development inside the group.
- Workers reductions, coaching applications, and worker recognition initiatives.
REQUIREMENTS
- Glorious verbal communication expertise
- Nice teamwork expertise
- Expertise with TOAST POS system
- Information of bar operations
- Nice Management expertise
- Nice organizational expertise
At Stage Karaoke, We’re Boston’s latest and hottest location. We’re bringing one thing new to Boston’s nightlife with all new cutting-edge, eye capturing design and idea. We’re within the enterprise for creating reminiscences! That is Karaoke like by no means earlier than! Our crew goals to vary the stigma that follows karaoke. Now we have a wonderful essential stage geared up with the newest Excessive tech Design and a Video wall spanning 100 toes across the room. With 12 non-public rooms, a full bar, and hundreds of songs in several languages, Stage is right here to supply an expertise like no different!! We attempt to convey as many various cultures collectively, and what higher means to do this, than by MUSIC!! IF YOU LOVE MUSIC! IF YOU LOVE PEOPLE! Then we might like to have you ever on our TEAM!! Positioned on the nook of Harvard and Brighton Ave in Allston MA.
Anticipated wage:
Location: Boston, MA
Job date: Mon, 25 Mar 2024 08:56:05 GMT
Apply for the job now!
