Inbound Customer Service Representative – Remote – PSCU – USA

Job title: Inbound Customer Service Representative – Remote

Company: PSCU

Job description: Join the people helping people.On January 1, 2024, PSCU and Co-op Solutions became a single entity – combining two talented teams with the same mission – both built on the foundation of the “people helping people” credit union philosophy. Our employees are our greatest asset and together, we are better positioned to innovate leading-edge technologies, deliver differentiated value to our clients and support career development opportunities for our employees. It’s an exciting and pivotal point in both legacy companies’ journeys!For people drawn to serving others through their work, PSCU is a place to thrive, as we serve our credit union members best by taking care of each other first.PSCU is a proud recipient of the and has been named to the ! These recognitions reflect the strength of our culture and core values, which help PSCU grow, evolve and foster a highly engaged workforce.If you want to help shape an industry, challenge yourself, and invest in your own future, this is the place for you. PSCU is a highly accessible environment where you’re empowered to think on your feet, work from your heart, and discover the very best version of your professional and personal self. “Our Momentum. Your Moment.”This application is the first step in seizing your moment.Training Start Date: June 3, 2024Production Schedule: Mid-day and Second Shift Schedules available, must be able to work weekendsFull Time Work at Home Customer Service RepresentativeOur Momentum. Your Moment.OverviewAt PSCU, it is important that our representatives have the necessary skills to succeed in their roles and best serve our members. For that reason, we invest heavily in both formal and informal training and development. We offer 100% remote work and a strong encouraging culture where diversity, equity, and inclusion are the framework for our success. With effective soft skills and structured paid training, successful representatives must:Demonstrate ability and willingness to learn, strong attention to detail, positive attitude, and ability to be flexible and embrace changeMaintain a strong member focus, deep-rooted in empathyCommunicate effectively with peers, leaders, and membersExercise good judgment and independent decision-making skillsExhibit outstanding listening, questioning, call control, and de-escalation techniquesBe proactive, have effective time management and organizational skillsDisplay dependability with a good attendance recordHave strong technical troubleshooting skillsPossess ability to multitask and navigate through multiple systemsSit in front of a PC/ monitor, taking high-volume phone calls, for extended periods of timeBasic QualificationsHigh school diploma, GED, or equivalent certificationMinimum of 2 years of customer service experience or 1 year of call center experiencePC windows based software experience required with basic knowledge of Word and ExcelWork at Home Technology RequirementsA secure home office environment that is free from background noise and distractionsProven and reliable private internet connection that is not supplied by the use of cellular data (hot spot)Cable or fiber connections are preferredInternet service download speeds must be at least 50 Mbps download and 10 Mbps upload – check your download speed using a speed test. To test your home internet from your personal computer at home, type into the web browser of your personal computerYour computer will need to be hardwired and connected directly to your modem via an Ethernet cord. PSCU will provide a 25’ standard-length Ethernet cord.Access to a smart device (phone or tablet) with OS version 6.0 or greater or for Apple device IOS version 11 or greater (device cannot be rooted or jail-broken)PSCU reserves the right to request proof of internet provider, speed, and service package from the representativeWork ScheduleThe contact center is a 24/7 operation. PSCU works to offer a variety of weekly shifts, including non-traditional business hours, weekends, and holidays.Compensation$17.35 per hour with monthly bonus opportunitiesShift differential for non-traditional hours, ranging from + $1.25 to $1.75 per hour+ $2 per hour language premium as required for fluency in Spanish#HiringNow #Readytowork #RTW #ImmediatelyhiringPay EquityPSCU is committed to pay equity and a competitive benefits package. The hiring amount for this position based on relevant experience and internal equity; the pay range is: $36,088.00to $36,088.00*Note: The amount shown is based on full time annual salary and would be prorated based on role.In addition this position is eligible for an incentive plan, based on performance.BenefitsAt PSCU, everything we do recognizes the fact that our employees are our most important asset. That’s why we are committed to a work/life integration that goes above and beyond to ensure that you have quality time at home with your family and/or to pursue outside interests and aspirations. We back this up with generous PTO, the opportunity to work remotely, flexible scheduling, and a management team that understands how to adjust when the unexpected curveballs of life happen.Check out the comprehensive benefits PSCU has to offer that further solidifies our reputation as a company that just “gets it” when it comes to balancing life’s planned and unplanned events while equipping you with all the tools for growth.PSCU offers:Beautiful, state-of-the-art campusEndless opportunities for advancementCompetitive wagesGenerous paid time off and paid holidaysOur benefits package includes:Medical with telemedicine, no-cost diabetes supply program, and expert medical opinion servicesDental and VisionBasic and Optional Life InsuranceCompany Paid Disability Insurance401k (with employer match)Health Savings Accounts (HSA) with company provided contributionsFlexible Spending Accounts (FSA)Supplemental InsuranceLegal PlanPet InsuranceAdoption Assistance PlanMental Health and Well-being: Employee Assistance Program (EAP)Mental health and Well-being: Virtual mental health support and resourcesTuition ReimbursementWellness programBack-up child care programBenefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.PSCU is committed to health and safety of all who enter our workplace. If this position requires you to report onsite at a PSCU location, employee attentiveness and cooperation with PSCU Employee Safety Workplace Protocols is critical.Please Note: For roles with certain levels of travel and/or company car usage, PSCU will require a completed Motor Vehicle Record Check, valid driver’s license, and proof of insurance at time of hire and annually.All applications are reviewed by an AIRS Certified Diversity and Inclusion Recruiter. Learn more about our commitment to Diversity, Equity, and InclusionPSCU is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.PSCU is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following and the . PSCU will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.PSCU is an E-Verify Employer. Review the E-Verify Poster (English and Spanish). For information regarding your Right To Work, please click (English and Spanish poster).As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at for assistance.

Expected salary: $17.35 per hour

Location: USA

Job date: Sun, 28 Apr 2024 06:33:44 GMT

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