Infrastructure Support Specialist – Reliant Rehabilitation – Plano, TX

Job title: Infrastructure Support Specialist

Company: Reliant Rehabilitation

Job description: ResponsibilitiesInstall hardware including setup and troubleshooting, along with server builds, configuration, remote
management and support applications associated with the Microsoft/SQL/VMware/web hosted applications
environment.

• Act as technical/project lead for key IT projects as assigned by IT Management.
• Windows client operating system installation, deployment maintenance, and support
• Office 365 Management, including but not limited to Azure Active Directory and Microsoft Endpoint Manager

(formerly Intune)

• Resolves escalated support and infrastructure issues as assigned, facilitating knowledge share with

exemplary documentation on implemented resolutions.

• Prepare and present reports on usage and system health
• Respond to support calls in an on-call rotation.
• Provide input to the Director of IT Infrastructure & Support when needed regarding best practices

pertaining to escalated workload and timeframes for resolution.

• Closely follow SOPs written by IT Technicians, providing feedback and constructive dialog when

necessary.

• Ensure all IT Infrastructure assets are hardened, patched, secured, configured, maintained, and services

are available per SLAs.

• Must conduct self in an ethical, legal, professional and responsible manner at all times
• Must adhere to the policies, principles and guidance within the Employee Handbook and Code of Business

Conduct

• Attends all mandatory meetings, trainings and assignments as delegated
• Performs other duties assigned

QualificationsEducation/Experience:

• High School or equivalent GED. (4-year degree preferred)
• Industry Certifications, including Cisco CCNA or equivalent (Preferred)
• Strong understanding of HIPAA (Preferred).
• Ability to configure, maintain, and install all L2/L3 Enterprise network devices
• Knowledge of VMware, Backup solutions, and storage
• Solid understanding of Office 365 and Microsoft Azure.
• Configure, maintain, and install Digital/VoIP phone systems
• Network Design and consulting for internal and customer networks
• Knowledge of Enterprise Wireless solutions
• Hands-on experience with printers, computers, monitors, laptops, peripherals
• Strong knowledge of Microsoft products
• Strong troubleshooting skills
• Strong understanding of TCP/IP network concepts and network troubleshooting

*Full job description available upon request*

Expected salary:

Location: Plano, TX

Job date: Thu, 09 May 2024 02:25:28 GMT

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