Internal Services Professional 1 – Cube Hub – Columbia, SC

Job title: Internal Services Professional 1

Company: Cube Hub

Job description: Description:Candidates must pass a Wonderlic Assessment. Suppliers, if you do not have the capability, please reject the job posting and select the appropriate reason.SCHEDULE:4 day / 10 hour shift: either 7AM to 6PM, or 8AM to 7PM; includes Saturday and Sunday off, plus one day off midweek (Tues, Wed, or Thurs)Position is remote with one mandatory in office day per month or can be remote hybrid or fully in office.JOB RESPONSIBILITIES
Summary
Obtain missing invoice data from utility providers in a timely manner by accessing information online and/or contacting providers via telephone, fax or email. Candidates should be prepared to be on the phone contacting providers across the United States and Canada for much of the workday. Overall, this role requires routine work that follows an established system of operation with a high degree of accuracy and efficiency within the Document Management department.TASKS:
Primary method of contact is via telephone; up to 8 hours of phone-work daily
Negotiate the waiver of fees and/or obtain due date extensions as needed
Determine invoices to be obtained by evaluating key data points
Update systems of operation with tasks performed and relevant data
Communicate to internal and external parties in a clear and detailed manner
Perform at or below Target Key Performance Indicators (KPI’s) per Standard Operating Procedures
Participate in the re-evaluation of current processes and offer suggestions to improve the effectiveness and efficiency of each process.KEY RESPONSIBILITIES
Select appropriate processes from clearly documented rules, past practices or new instructions
Seek advice and guidance on non-routine or problem areas from senior department members
Refer complex, unusual problems to senior department membersSKILLS REQUIRED
Successful completion of UBK training (provided the 1st two days on assignment)
Professional phone presence
Strong verbal and written communication skills
Ability to negotiate effectively in a professional manner
Ability to research and navigate websites and internal systems
Excellent time management skills; reliable and able to multi-task
Microsoft Office Suite (Outlook skills are a plus!)OPTIONAL SKILLS PREFERRED
Type at a minimum of 45 WPM
Microsoft OutlookEXPERIENCE
Entry level skillset with up to 2 years of successful experience in a similar phone or and/or data based role, generally comparable with the tasks and responsibilities as presented above.EDUCATION
HS diploma or equivalent is required.PREFERRED:
1 2 years of vocation/technical training or an Associates degree in a related field
Specialized skill training or certification pertinent to the position

Expected salary:

Location: Columbia, SC

Job date: Tue, 30 Apr 2024 22:08:24 GMT

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