Job title: Knowledge Validation and Buyer Assist
Firm: Artech Data Techniques
Job description: Do one thing huge and modern! Stretch your inventive muscle tissue and work on huge points. Since 1989, we’ve developed know-how environments, functions, and instruments by offering skilled groups to implement, improve, and preserve our shoppers’ important techniques and functions. Come be a part of the Artech crew!Job Title:
Job ID: 24-08009
Location: Austin, TX 78727 (100 % REMOTE)
Schedule: Hours 8.5 hour shift- Begins at 10am CST every day (generally trainings could also be as early as 9am CST) 40 hours/weekKnowledge Validation- Enterprise Onboarding, Ticketing and Buyer AssistShopper Enterprise Join helps information verification in Maps. This function would assist help information verification in Shopper Maps Listings and Locations on Maps product and electronic mail customer support for enterprise onboarding into Locations on Maps.We’re constructing a crew in Austin to assist construct out US verification of enterprise data submitted to Shopper Maps. We’re working with an inside portal that’s asking permissions, and we’re reviewing the enterprise information and scrutinizing permissions. Our Knowledge Verification Analyst will evaluate information entered by the enterprise and validate the submission.Knowledge Verification Actions:
- Assessment information submitted by enterprise and validate enterprise existence
- Confirm and mix information from a number of totally different inside and exterior sources. Examples:
- Use inside instruments to analysis and confirm submitted documentation by corporations (PDF recordsdata of utility payments, lease agreements to show bodily places).
- Assessment and reasonable user-generated content material submissions towards a regular set of inside insurance policies.
- Confirm and validate enterprise location, deal with, cellphone quantity, affirm bodily location and legitimacy of entry.
- Carry out web search and verification actions by cross-checking web sites, social media websites, and bodily Google Road View places.
- Carry out analysis utilizing inside instruments and logic to confirm enterprise entry and existence (examples, inside studies, shopper feedback, flags and many others…)
- Cross-check submissions towards inside insurance policies earlier than submitting enterprise again to inside groups.
- Guarantee information high quality by recognizing and fixing non-compliant data.
- Escalate any vital points that come as much as discover finest answer.
- Guarantee accuracy of knowledge submitted and entered.
- Assessment every day and weekly coverage modifications and apply to onboarding logic and approvals for buyer inquiries
Buyer Service App & Ticketing Function Actions
- Handle and monitor customer support electronic mail queue.
- Assist customer support SLA’s (service degree agreements).
- Reply to person and buyer inquires and questions by way of electronic mail.
- Replace, handle and customise canned electronic mail template responses previous to sending out to clients.
- Knowledge validation and verification by ongoing dialog’s with clients to make sure all manufacturers are correctly vetted
- Rapidly resolve inquiries from inside companions and exterior clients by way of electronic mail
- Work with managers to create Q&A’s and tailor responses to clients’ particular points.
- Quantity and tempo of inquiries will differ.
Analysis
- In depth business and buyer analysis is carried out to assist help and help clients by the onboarding course of
- Interdepartmental analysis to realize full understanding of coverage and clients onboarding
Most popular Expertise:
- Customer support expertise by way of electronic mail or chat portal
- Robust written communication
- Autonomy in drawback fixing
- Means to quickly study and apply coverage
- Eager eye for finding and verifying shopper data by diligent web analysis whereas precisely documenting findings
- Carry out web search and verification actions
- Consideration to element
- Thrives in repeating similar duties and course of repetitively in excessive quantity (instance evaluate 100 enterprise submissions / day making use of validation logic)
- Carry out information verification and analysis with little steering utilizing varied firm information sources
- Means to learn, write and converse Spanish fluently in a enterprise setting
- Means to reply to clients in writing in each English and Spanish
- Distant- U.S. or hybrid N. Austin
Please Contact: Angela Luis at 858-800-3007 or [email protected]Referrals welcome! Referral bonus as much as $1000! Be at liberty to succeed in out for added particulars
Anticipated wage:
Location: Austin, TX
Job date: Solar, 24 Mar 2024 07:09:07 GMT
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