Loan Servicing Specialist – 3 Month Contract Onsite – TalentBurst – Oakland, CA

Job title: Loan Servicing Specialist – 3 Month Contract Onsite

Company: TalentBurst

Job description: Loan Servicing Specialist
Contract – 3 months
Onsite in Oakland, CADuties: The Square Financial Services (SFS) team is seeking a highly motivated Loan Servicing Specialist to provide support and risk mitigation within the business financing space.Become a subject matter expert on day-to-day queue work.Effectively solve customer inquiries via email using a CRM tool Understand escalation paths to effectively triage a seller’s needs based on where they are in the cycle of their loan in order to mitigate risk Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses Identify, document and follow up with cross functional teams on product bugs and features Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function.
Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing.Skills:
Overall understanding of financial and banking compliance policies
Strong organizational and communication skills, both verbal and written
Superb attention to detail
Excellent time-management skills
Experience in direct customer facing roles
Interest working within a growing space with teams and partners cross-functionally
Extraordinary work ethic

Expected salary:

Location: Oakland, CA

Job date: Sun, 05 May 2024 07:12:08 GMT

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