Patient Services Rep II – Nemours – Wilmington, DE

Job title: Patient Services Rep II

Company: Nemours

Job description: Job Description:Patient Service Representative (PSR II) scheduling position available in Radiology DV. HYBRID position REMOTE with requirement to work on site 2 days per week OR as needed for in house staffing.Responsible for organizing and operating the office systems related to appointment scheduling, patient check-in including data verification, charge entry and cash collection, statistical tracking office communications, imaging management, word processing, and updating of patient electronic medical records.

• Follow guidelines for remote workers including Nemours Policies, equipment, and work schedule. PSR is required to be on-site 1 day per week. Staff will also be expected to come on site if equipment fails at home.
• Maintain ergonomically correct desk/chair arrangement in home environment. Must have own internet connection.
• Gather and update information regarding demographics, insurance, and obtain consent forms for walk-in patients and scheduled appointments in a respectful and confidential fashion.
• When in house – Register patients for Medical Imaging studies, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactions. This includes cash reconciliation and bank deposit preparation. Refer to Nemours Financial Assistance as needed
• Schedule and confirm appointments for diagnostic testing using the following process: confirm physician order, assign proper dates and times for appointment with appropriate table time, nurse time, proper protocol, and which scanner is needed, give preps as needed, offer satellite locations if appropriate, and add detailed document appointment notes.
• Maintain knowledge of PACS systems to assist patients with copies of studies performed in Medical Imaging. Upload outside images into PACS and other web-based imaging products such as Nuance PowerShare.
• Obtain authorization and pre-certification for consultations and diagnostic testing for outside physician orders. Maintain Action plan excel sheet.
• Work Right fax and S: drive
• Answer telephone using proper phone etiquette and direct calls using Nemours Standards of Behavior.
• Maintain content and organization of medical records.

Job Requirements

• High School Diploma required.
• Works both independently and as a team member and is willing to be flexible.
• Asks questions and provides accurate information and feedback.

About Us:As one of the nation’s premier pediatric health care systems, we’ve made a promise to do whatever it takes to prevent and treat even the most disabling childhood conditions. It’s a promise that extends beyond our nationally recognized clinical treatment to an entire integrated spectrum of research, advocacy, education, and prevention.Equity, diversity, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to, leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive environment. All Nemours Associates are expected to ensure that these philosophies are embedded in their day-to-day work with colleagues, patients and families.Nemours aspires to have its workforce and providers reflect the rich diversity of the communities we serve. Candidates of diverse backgrounds, race and ethnicity, religion, age, gender, sexual orientation, and those committed to working with diverse populations and conversant in multicultural values are strongly encouraged to apply. Please click here to review .To learn more about Nemours and our commitment to treat every child as if they were our own, visit us at .

Expected salary:

Location: Wilmington, DE

Job date: Thu, 09 May 2024 04:56:06 GMT

Apply for the job now!