Job title: Remote Customer Support Specialist
Company: JobClove
Job description: Description: A Remote Customer Support Specialist provides assistance and resolves inquiries from customers through various communication channels, such as phone, email, chat, or social media.Responsibilities:Responding to customer inquiries and resolving issues in a timely and professional manner.
Providing product information, troubleshooting assistance, and technical support to customers.
Escalating complex issues to higher-level support teams or management as needed.
Documenting customer interactions and maintaining accurate records in support systems.
Proactively identifying opportunities to improve customer satisfaction and support processes.Qualifications:Excellent communication and interpersonal skills to interact with customers effectively.
Strong problem-solving and troubleshooting abilities.
Familiarity with customer support software and ticketing systems.
Ability to work independently and remotely in a virtual environment.
Previous experience in customer support or related roles.Benefits:Competitive salary and opportunities for career advancement in remote customer support.
Flexibility to work from anywhere with an internet connection.
Collaboration with diverse teams and customers from around the world.
Access to training and resources to enhance customer support skills and expertise.
Contribution to positive customer experiences and satisfaction.
Expected salary:
Location: New York
Job date: Tue, 19 Mar 2024 07:14:09 GMT
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