Job title: Retirement and Advantages Technician 2 (PCN 028129)
Firm: State of Alaska
Job description: Job DescriptionThis place is open to Alaskan Residents solely.Please try the to find out if you happen to qualify.What you can be doing:
Working within the Member Schooling Middle, the Technician 2 will probably be offering help and glorious customer support to members with inquiries on the phone and by e mail. You’ll present responses to routine questions relating to retirement and well being advantages, decide retirement eligibility primarily based on statutes and rules, put together commonplace varieties and letters to request membership and claimed service data, and clarify retirement profit calculations and entitlements.Our group, mission, and tradition:
The Division of Administration’s Division of Retirement and Advantages administers State of Alaska and political subdivision retirement and profit plans. We obtain organizational excellence by specializing in the client to ship distinctive companies utilizing efficient and environment friendly processes.This place represents the Division by being the primary level of contact for members calling into the Member Schooling Middle. You’d be an integral member of the retirement and advantages operations group, helping members with inquiries on the phone and by e mail. We’re searching for a person who has glorious interpersonal expertise; has a dedication to skilled and respectful customer support; and who can adapt to a dynamic, altering work surroundings.The advantages of becoming a member of our group:
The person employed will assist present a superb expertise for workers and retirees who search to grasp the advantages accessible to them and advantages they’re entitled to. This place presents the chance to realize precious retirement and advantages expertise that can allow you to advance your profession within the Division.The working surroundings you’ll be able to count on:
This place is within the State Workplace Constructing in downtown Juneau, with a view of the Gastineau Channel.Who we’re on the lookout for:
To achieve success within the place, a candidate will want the next information, expertise, talents and expertise:
- Interpersonal Abilities: Exhibits understanding of courtesy, concern, empathy, and politeness to members; might embrace successfully coping with members who’re troublesome or distressed.
- Studying: Makes use of environment friendly studying strategies to amass and apply new information and expertise; makes use of coaching, suggestions, or different alternatives for self-learning and growth.
- Writing: Acknowledges and makes use of appropriate English grammar, punctuation, and spelling; communicates data (for instance, information, concepts, or messages) in a succinct and arranged method; produces written data, which can embrace technical materials, that’s applicable for the meant viewers.
- Pc Abilities: Makes use of computer systems, software program purposes, databases, and automatic methods to perform work.
- Buyer Service: Works with members to evaluate their wants, present data or help, resolve their issues, or fulfill their expectations.
If this appears like your talent set, or one you want to develop, please submit an utility via Office Alaska.Minimal {Qualifications}Six months of expertise as a Retirement and Advantages Technician 1 with the State of Alaska or the equal elsewhere.ORSix months of entry-level technical expertise that required making use of primary information of a retirement program, advantages program, human sources coverage, or labor relations pointers, or in getting ready, receiving, reviewing and processing well being, life, or incapacity insurance coverage claims or funds, or processing budgetary or monetary paperwork.“Processing,” means accountability for performing primary calculations, the accuracy of the data, and its compliance with coverage and pointers.The expertise is equal to Human Useful resource Technician 1, Administrative Assistant 1, Insurance coverage Licensing Examiner 1, PFD Technician 2, Eligibility Technician 1, and Accounting Technician 1 with the State of Alaska or the equal elsewhere.OROne yr of superior clerical expertise in an workplace surroundings the place the work supported the efforts of technical or skilled workers, and required some utility of pointers and insurance policies to fulfill assigned tasks.“Utility of pointers or coverage,” signifies that written course or accepted concept, from which deviation will not be a typical possibility, dictates the character and strategy of the work.Expertise is equal to Workplace Assistant 2, Workplace Assistant 3, Workplace Assistant 4, Accounting Clerk, Secretary, and Statistical Clerk with the State of Alaska or the equal elsewhere.OROne yr of post-secondary schooling (32 semester hours or 48 quarter hours from an accredited school or college equals one yr) in any area.Extra Required DataAt time of interview, please present the next:
- Copies of the final two (2) efficiency evaluations, or two (2) letters of reference from present or former supervisors.
- A duplicate of educational transcripts (unofficial are okay; please make sure that the establishment title/URL is listed on the transcripts) is used to confirm that you simply meet the minimal {qualifications}.
- Three (3) skilled references we might contact by cellphone, one (1) of which have to be a present or former supervisor, if not already supplied within the utility. Please present reference title, reference relationship, (ex. supervisor, former supervisor, high-school math instructor, accounting professor, co-worker), reference e mail, and reference cellphone quantity.
Please learn the under data rigorously. This is applicable to your utility submission.SUPPLEMENTAL QUESTIONS
On your utility to be evaluated you will need to reply the Supplemental Questions. Be particular in your solutions and inform us the way you acquired the related expertise. Please use full sentences and proof-read your submissions when answering the supplemental questions. Your responses will probably be thought of a writing pattern and will probably be used to find out which candidates will advance to the interview part of the recruitment course of.EDUCATION
To confirm schooling is getting used to fulfill and/or assist the required minimal {qualifications}/competencies, you will need to fill within the Schooling part of the appliance. In case you have not obtained a level, please point out the variety of models accomplished. Copies of transcripts are required to confirm instructional credentials used to fulfill or assist the minimal {qualifications}/competencies for a place and are required with every utility. (Unofficial is okay; please make sure the establishment/URL title is listed on the transcripts). Transcripts could be hooked up on the time of utility or supplied on the time of interview; if not, transcripts will probably be required earlier than employment.SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Schooling accomplished in international schools or universities could also be used to fulfill the above necessities, if relevant. If using this schooling you will need to present that the schooling credentials have been submitted to a non-public group that makes a speciality of interpretation of international instructional credentials and that such schooling has been deemed to be at the very least equal to that gained in standard U.S. education schemes; or an accredited U.S. state college experiences the opposite establishment as one whose transcript is given full worth, or full worth is given in topic areas relevant to the curricula on the state college. It’s your accountability to offer such proof when making use of.THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
This recruitment is open to Alaska Residents solely. Candidates should meet with a view to be thought of for employment right now.WORK EXPERIENCE
Purposes will probably be reviewed to find out if minimal {qualifications} are met. Subsequently, all work experiences the applicant is utilizing to fulfill minimal {qualifications} for this place have to be documented within the utility package deal. Please embrace the employer’s title, your job title, dates of employment, and whether or not the employment was full or part-time. Candidates who submit packages that don’t present ample data to exhibit minimal {qualifications} are met might not advance within the choice course of.NOTE: Attaching a resume or curriculum vitae will not be an alternative choice to filling out the appliance in its entirety. Noting “see resume or CV” or any related response on any portion of your utility might result in a willpower your utility is incomplete and removing from consideration for this job posting.MULTIPLE VACANCIES
This recruitment could also be used for multiple (1) emptiness. The applicant pool acquired throughout this recruitment could also be used for future vacancies for as much as ninety (90) days after this recruitment closes. candidates are inspired to use to every recruitment discover to make sure consideration for all vacancies.EEO STATEMENT
The State of Alaska complies with Title I of the People with Disabilities Act (ADA). People with disabilities, who require lodging, auxiliary aides or companies, or different communication codecs, please name 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Field 110201, Juneau, AK 99811-0201. The State of Alaska is an equal alternative employer.NOTICE
For those who select to be contacted by e mail, please guarantee your e mail tackle is appropriate in your utility and that the spam filter will allow e mail from the ‘govermentjobs.com’ domains. For data on permitting emails from the ‘governmentjobs.com’ domains, go to the Misplaced Password Assist web page positioned at .WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions relating to utility submission or system operation errors ought to be directed to the Office Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 in case you are positioned within the Juneau space. Requests for data may be emailed toFor applicant password help please go to:Contact DataFor particular data in reference to the place, please contact the hiring supervisor:Clara Roomsburg, Member Schooling Middle Assistant SupervisorTelephone: 907-465-4103
Anticipated wage: $25.88 per hour
Location: Juneau, AK
Job date: Solar, 24 Mar 2024 23:41:22 GMT
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