Senior Cloud Engineer (Remote) – CareFirst – Columbia, MD



Job title: Senior Cloud Engineer (Remote)

Company: CareFirst

Job description: Resp & QualificationsPURPOSE:Senior Cloud Engineer is responsible for the implementation, 24×7 operational support, automation, availability, and performance management of the CareFirst public cloud platforms.The candidate is responsible to work with multi-disciplined IT technical teams to collaborate and manage infrastructure, automation, and applications in the public cloud with a focus on (but not limited to) AWS and Azure. They need to contribute valuably to the evaluation of application and infrastructure cloud readiness, work on cloud migration plan to support on-premise moves to a cloud service as well as the long-term management of the infrastructure associated with these applications.Candidate must have a strong and broad foundational IT skillset including supporting AWS Cloud services, Linux/Windows Operating Systems, server configurations (including networking, storage and security principals), Containerization environments (i.e. EKS). The candidate must also have a strong understanding and working knowledge with critical IT services such as Active Directory/Azure Active Directory, DNS, IaaS, PaaS, SaaS, etc.Responsibilities include working with application, development, database, and security teams as well as with other IT teams to collaborate on implementing automation services across the infrastructure platforms. This is a highly technical cross-functional role that understands all components of IT infrastructure (network, compute, storage, security, etc.), and knows how to integrate and automate each of the components using scripting or automation tools like Azure DevOps and ServiceNow.ESSENTIAL FUNCTIONS:

  • Supporting and implementing infrastructure used for business mission critical applications including Claims Processing, Enrollment, Financial and Portal Websites and many other applications.
  • Supporting cloud infrastructure to manage a 99.98%+ availability for all systems/services on a 7x24x365 basis.
  • Providing On-Call escalation and emergency support as needed.
  • Configuring and supporting AWS Cloud services such as EC2, Service Catalog, OpenSearch, RDS, VPC, ELB, Lambda, EFS, SageMaker, API Gateway, Backup, CloudWatch, Systems Manager and KMS.
  • Implement process and procedures as well as the creation and maintenance of Standard Operating Procedure (SOP) documentation enhancing and standardizing the support of the Cloud Platforms on documented best practices.
  • Ensure that each cloud platform complies with well-established policies, standards, licensing agreements and configuration guidelines.
  • Assist in administering Active Directory and Azure AD for the highest levels of security and availability.
  • Understand and apply new technical skills through a combination of research, instructor lead training and self-training.
  • Provide excellent customer service to all customers, both internal and external.
  • Exhibit professionalism when working with and communicating to our customers and vendors.
  • Act as an interface to members of the IT infrastructure team, keeping management and peers informed, and disseminating information as needed.
  • Utilize strong troubleshooting capabilities to diagnose and resolve problems and escalate to next level of support (both internally and with vendors) as necessary.
  • Work independently and cross functionally with others to resolve problems.

Infrastructure Automation

  • Have experience working with DevOps tools, Git, Visual Studio code
  • Work with ITSM team to integrate cloud service catalog into ServiceNow.
  • AWS deployments using CloudFormation and Terraform
  • Azure builds via PowerShell\Azure DevOps\ARM

Project Management

  • Provide project management over the technical aspects of implementing infrastructure projects and major release upgrades for CareFirsts largest, most complex and critical systems.
  • Properly follow a project life cycle.
  • Develop project plans and project tasks using Jira and Agile methodologies.
  • Complete all appropriate documentation and notifications to obtain resolution within the established timeframes.
  • Provide input to the development of corporate IT standards and policies to ensure compatibility and
  • integration throughout the company.
  • Take highly technical concepts and organize them into a PowerPoint presentation to present to management to provide full project status and updates.

QUALIFICATIONS:Education Level: Bachelors Degree in Information Technology OR in lieu of a Bachelor’s degree, an additional 10+ years of relevant work experience is required in addition to the required work experience.Experience: 5+ years of total IT experience. 2+ years of Cloud experience. Must have experience supporting AWS Compute, Network, Backup, Database. Must have cross platform enterprise experience across IT (Server, Network, Storage, Security).Preferred Licenses/Certifications:

  • AWS Administrator certification.
  • Azure Certification.

Knowledge, Skills and Abilities (KSAs)

  • Knowledge of programming languages and web-based technologies.
  • Proficient in Microsoft Office applications.
  • Ability to collaborate to solve technical problems across teams.
  • Excellent communication skills both written and verbal.
  • Must be a highly motivated individual with strong analytical, problem solving and multi-tasking skills complimenting a passion for learning/sharing information from and with peers.
  • Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Salary Range: $91,512 – $181,753Travel Requirements
Estimate Amount: Must be able to work a 24×7 On-Call shift as needed.Salary Range DisclaimerThe disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilites of the position, the candidate’s work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case’s facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).DepartmentEqual Employment OpportunityCareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.Where To ApplyPlease visit our website to apply:Federal Disc/Physical DemandNote: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.PHYSICAL DEMANDS:The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.Sponsorship in USMust be eligible to work in the U.S. without Sponsorship#LI-LD1Not finding the right job?
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Expected salary: $91512 – 181753 per year

Location: Columbia, MD

Job date: Thu, 18 Apr 2024 07:50:35 GMT

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