Software program Engineering Supervisor – ServiceNow

Job title: Software program Engineering Supervisor

Firm: ServiceNow

Job description: Firm DescriptionAt ServiceNow, our expertise makes the world work for everybody, and our folks make it doable. We transfer quick as a result of the world cannot wait, and we innovate in methods nobody else can for our clients and communities. By becoming a member of ServiceNow, you might be a part of an formidable crew of change makers who’ve a stressed curiosity and a drive for ingenuity. We all know that your greatest work occurs once you stay your greatest life and share your distinctive skills, so we do all the things we are able to to make that doable. We dream massive collectively, supporting one another to make our particular person and collective goals come true. The longer term is ours, and it begins with you.With greater than 7,700+ clients, we serve roughly 85% of the Fortune 500®, and we’re proud to be considered one of FORTUNE 100 Finest Firms to Work For® and World’s Most Admired Firms™.Study extra on and about their experiences working at ServiceNow.Uncertain if you happen to meet all of the {qualifications} of a job description however are deeply excited in regards to the function? We nonetheless encourage you to use! At ServiceNow, we’re dedicated to creating an inclusive setting the place all voices are heard, valued, and revered. We welcome all candidates, together with people from non-traditional, various backgrounds, which may not come from a typical path related to this function. We consider abilities and expertise are transferrable, and the need to dream massive makes for nice candidates.Job DescriptionThe Buyer Service Administration (CSM) Omnichannel crew is growing the applying that allows clients to offer service and assist for his or her exterior clients via communication channels reminiscent of net, electronic mail, chat, phone, and social media. Our engineers are centered on design, improvement and buyer assist of those channels in collaboration with varied engineering groups.What you get to do on this function:

• Handle Omnichannel Buyer Service Administration product improvement actions
• Lead the engineering crew in designing and growing merchandise supporting chat capabilities and CCAAS integrations.
• Work with product administration, design, assist and different dev groups to create high-quality options
• Handle each day actions of the event crew
• Resolve tough and generally ambiguous issues
• Handle departmental sources, staffing, mentoring, and enhancing and sustaining a best-of-class engineering crew

{Qualifications}To achieve success on this function you’ve:

• 6+ years of expertise with applied sciences related to SN and superior coding abilities
• Demonstrated expertise in main the event of enterprise-level Buyer Service Merchandise
• Expertise managing buyer escalations
• Expertise with open supply instruments and agile improvement environments
• Fluency in a number of related programming language (Java, C++, Ruby. Shell, JavaScript)
• An understanding of broad ideas and expertise utilizing these ideas to know and develop options for issues
• Potential to execute a undertaking primarily based on our priorities, context, dangers and desired outcomes

Good to have:

• Expertise with Contact Middle as a Service (CCaaS), Virual Agent, Chat and Messaging performance

PJ23For positions within the Bay Space, we provide a base pay of $152,000 – $266,000, plus fairness (when relevant), variable/incentive compensation and advantages. Gross sales positions typically provide a aggressive On Goal Earnings (OTE) incentive compensation construction. Please be aware that the bottom pay proven is a tenet, and particular person whole compensation will fluctuate primarily based on components reminiscent of {qualifications}, ability degree, competencies and work location. We additionally provide well being plans, together with versatile spending accounts, a 401(ok) Plan with firm match, ESPP, matching donations, a versatile time away plan and household go away packages (topic to eligibility necessities). Compensation relies on the geographic location during which the function is situated, and is topic to vary primarily based on work location.Extra InfoServiceNow is an Equal Employment Alternative Employer. All certified candidates will obtain consideration for employment with out regard to race, shade, creed, faith, intercourse, sexual orientation, nationwide origin or nationality, ancestry, age, incapacity, gender id or expression, marital standing, veteran standing or every other class protected by legislation.At ServiceNow, we lead with flexibility and belief in our distributed world of labor. to study our work personas: versatile, distant and required-in-office.Should you require an inexpensive lodging to finish any a part of the applying course of, or are restricted within the means or unable to entry or use this on-line utility course of and want an alternate technique for making use of, you could contact us at for help.For positions requiring entry to technical information topic to export management rules, together with Export Administration Laws (EAR), ServiceNow might need to acquire export licensing approval from the U.S. Authorities for sure people. All employment is contingent upon ServiceNow acquiring any export license or different approval that could be required by the U.S. Authorities.Please Be aware: Fraudulent job postings/job scams are more and more widespread. to study what to be careful for and methods to shield your self. All real ServiceNow job postings will be discovered via the .From Fortune. © 2022 Fortune Media IP Restricted All rights reserved. Used underneath license.Fortune and Fortune Media IP Restricted should not affiliated with, and don’t endorse services or products of, ServiceNow.

Anticipated wage:

Location: Santa Clara, CA

Job date: Sat, 23 Mar 2024 07:36:01 GMT

Apply for the job now!