Staff Services Manager I – OCM Readiness Manager – California State Controller’s Office – Sacramento, CA



Job title: Staff Services Manager I – OCM Readiness Manager

Company: California State Controller’s Office

Job description: Applicants with disabilities who need reasonable accommodations, such as a Sign Language interpreter, a reader, or assistance attending an interview please call (916) 323-3055.Position #:
051-221-4800-165Salary Range:
$6,760-$8,398Issue Date:
5/9/2024Contact:
Jesse Rios (916) 322-3682Location:
Personnel and Payroll Services Division
300 Capitol Mall
Sacramento, CA 95814Final Filing Date:
May 22, 2024Individuals who are currently in this classification, or are eligible for lateral transfer or promotion, or are reachable on a certification list may apply.For permanent positions, SROA and surplus candidates should attach “surplus letters” to their application. Failure to do so may result in your application not being considered.Submit application package electronically via your CalCareers account or to address below:State Controller’s Office
Human Resources Office
ATTN: Classification Unit – AM
300 Capitol Mall, Ste. 300
Sacramento, CA 95814Application package must include all the required documents. Mailed application package must include either PR #440 or Position #051-221-4800-165 in the job title section. Application received without this information may be rejected.Looking for a job that you can feel passionate about? Looking for work in an inviting work environment? If you are interested in working in a fast-paced environment surrounded by enthusiastic and self-motivated people, then look no further! The Office of the State Controller (SCO) is the destination Constitutional employer within the State of California.The following link outlines a summary of benefits available to state employees: https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx

  • The option for telework is available

Applications will be screened and only the most qualified will be interviewed. Application must include “to” and “from” employment dates (m/d/y), hours per week, and prior employer contact information including contact number. Applications received without this information may not be considered for this position.The selected candidate considered for the advertised position will be required to undergo a fingerprint clearance and any offer of employment will be contingent upon live scan fingerprint results.Applicants with disabilities who need reasonable accommodations, such as
a Sign Language interpreter, a reader, or assistance attending an interview
please call (916) 323-8579.Applications must be filled out completely. Applications received that state “See Resume” may not be considered.The selected candidate considered for the advertised position will be required to undergo a fingerprint clearance and any offer of employment will be contingent upon live scan fingerprint results.Additional Requirements: Applicants must submit a Resume and Statement of Qualifications with their applications.Statement of Qualifications: Please submit a Statement of Qualifications (SOQ) responding to the prompt below. The SOQ should be no longer than one page in length using size 12 font. Applications submitted without a SOQ in a narrative format will automatically be excluded from the recruitment process.

  • How would you approach setting goals and expectations for a remote team, particularly on a dynamic project like CSPS where, and how would you maintain team motivation and performance under such conditions?

Resumes and cover letters cannot be substituted for the SOQs. Applications submitted without the SOQ will not be considered for the position.Scope of Position:
Under general direction provided by the Organizational Change Assistant Chief (Staff Services Manager II) with the California State Payroll System (CSPS) Project the Organizational Change (OC) Readiness Manager performs management duties to support the work of analysts performing work as Agency Change Experts (ACEs) to create awareness, understanding, acceptance, and commitment to prepare impacted stakeholders for the California State Payroll System (CSPS) Project. The mission of the Organizational Change Management (OCM) team is: CSPS OCM supports and guides Department Agency Readiness Teams (DART) to champion adoption of a modern payroll and personnel system through proactive communication and training. We do this, in part, by consistently demonstrating the values of clarity, credibility, communication, consistency, collaboration and customer care.
The CSPS project will replace the current personnel and payroll systems for state employees. CSPS will deliver a modern solution for human capital management including core HR functions (position control, personnel administration, benefits administration, and time management), travel and business expense and Payroll with employee self-service and streamlined business processes through innovative technology solutions. The project will impact over 300,000 state employees. The OC Readiness Manager will combine complex analysis on business needs with project management tasks, which includes in-depth analysis, evaluation, and planning for critical organization change readiness of the CSPS Project.Duties and Responsibilities:
(Candidates must perform the following functions with or without reasonable accommodations.)

  • Directs and oversees the work of the CSPS team of ACEs and provides guidance in relation to their work with the DARTs. Recruit, manage, and monitor the performance of the OCM Agency Change Experts and their activities. Ensure the ACEs are properly trained in OCM methodology and project life to perform their critical role in ensuring the DART Teams are supported and have the tools and information they need to ensure their departments are aware, understand, accept, and commit to the changes represented by the CSPS and prepare for successful implementation.
  • Serve as an internal OCM consultant when engaging with Business Process Owners (BPOs), Process Advisory Committees (PACs), and DART Teams. Coach and guide the ACEs in identifying needs and managing resistance.
  • Identify, analyze, and prepare risk mitigation tactics in accordance with the Resistance Management Plan.
  • Perform OCM activities in alignment with CSPS Project objectives. Gather data to prepare impact reports and assists the OCM Manager with maintaining the CSPS Project Communication Plan. Responsible for drafting multiple materials, prepare presentations for various stakeholders and collaborates with the OCM manager, project vendors, and project team members.
  • Responsible for collaborating with the communications manager to develop and present project updates at various HR and specialist forums ensuring verbiage is clear, accurate and presented in lay terms so stakeholders understand.
  • Oversees the implementation and maintenance of various OCM plans and registries (e.g., Resistance Management Plan; Stakeholder Management and Engagement Plan; Stakeholder Registry, Impact Registry, etc.); communicates project purpose, intent, impacts, benefits, and vision to project team members, stakeholders (all who have a vested interested in or are impacted by the changes) and sponsors.
  • Maintains sponsor and stakeholder relationships, roadmaps, and manage client outreach and communications using Stakeholder Connect, the relationship program system program software adopted by CSPS.
  • Represents the SCO on various functional and technical focus groups and task forces comprised of departmental, control agency and labor union representatives, to facilitate change and business process improvements that affect the design and configuration of the state’s future personnel and payroll system. Provides input, documents requirements, and supports the design and delivery of training programs.
  • Supports SCO and CSPS by performing other duties in support of efforts to facilitate the transition between legacy and CSPS solutions, which may fall outside the CSPS OCM team responsibilities.

Desirable Qualifications:

  • Change management certification or designation desired.
  • Ability to communicate effectively while using tact and good judgment to a variety of audiences.
  • Ability to work under pressure with changing priorities and/or deadlines.
  • Strong customer services skills
  • Excellent attendance and dependability
  • Flexible and adaptable; able to work in ambiguous situations effectively.

Knowledge, Skills and Abilities Required:

  • Experience in recruitment, development, training, mentoring, and coaching staff.
  • Knowledge of principles and practices of employee supervision, development, and training.
  • Knowledge of Organizational Change Management purpose, principles, and methodologies; understanding of how people go through a change and the change process.
  • Ability to prioritize and respond quickly to changing priorities.
  • Ability to reason logically and creatively and utilize a variety of analytical techniques to resolve complex managerial problems.
  • Ability to develop and evaluate alternatives; analyze data and present ideas and information effectively.
  • Ability to gain and maintain the confidence and cooperation of those contacted during work.
  • Ability to apply concepts, best practices, methodologies, and principles related to OCM.
  • Ability to positively influence others to achieve results that are in the best interest of the organization.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, hair style and texture, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. Rev. 01/2023

Expected salary: $6760 – 8398 per month

Location: Sacramento, CA

Job date: Fri, 10 May 2024 04:44:40 GMT

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