Job title: Patient Service Representative
Company: Solis Mammography
Job description: Whether at Solis Mammography centers across the United States, or our sister brand, Washington Radiology in the DC metropolitan area, our team members share a common goal: to make a difference in the lives of everyone we serve. Patients and fellow team members are our priority, and we strive to serve them with a caring and compassionate attitude, warm and welcoming service and an easy and efficient experience throughout.For more than 30 years, our patient-first attitude has been our objective – with a work environment designed around patient comfort, making services accessible and convenient, delivered reliably and consistently every time. We embrace this mission every day. Our team members are carefully selected to fit within the Solis Mammography and Washington Radiology culture.Patient Service RepresentativeTucson, AZFull TimePatient SupportEntry LevelAt Solis Mammography, our patient-focused culture is at the heart of every interaction. We deliver the care, compassion and high-touch experience that have made us a valued healthcare partner to the generations of women that we serve. As the nation’s leader in breast health services, our commitment to providing excellence in patient care is realized at every level of our organization. The Solis team is establishing a dynamic culture of “work hard, play hard” and is looking for the next all-star to add to its roster. If you are an ambitious self-starter who thrives in an environment where you are empowered to take ownership of your area of responsibility, we would like to speak to you.The Patient Service Representative is responsible for acting as the first point of contact for patients by greeting, gathering information, registering and posting payments. This position is critical to Solis Mammography: by providing outstanding patient care and maintaining the flow of the center, the Patient Service Representative impacts the profitability of the organization.Location: Tucson, AZHours: Monday – Friday 7:30am to 4:30pmRESULTS MEASURED BY THE FOLLOWING RESPONSIBILITIES:
- Understands, promotes and demonstrates the Solis Way
- Greet patients in a professional and friendly manner;
- Completely and accurately register patients including input of demographic and insurance information into our eRAD (Radiology Information System) and verifying accuracy of existing information;
- Explain forms to patients and assist with form completion, via paper or tablet, as necessary;
- Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record and maintaining confidentiality;
- Responsible for collecting patient payments which can include explaining benefits given from insurance verification when necessary;
- Escort patient to dressing area, explain dressing procedure, and report wait time if assigned;
- Prepare paperwork for future appointments incorporating additional paperwork needed for specific exams or payors as necessary;
- Ensure all diagnostic tests have required orders, request as needed and follow-up on outstanding requests;
- Schedule and reschedule patients as necessary;
- Generate daily invoice journal at the end of each day and reconcile payments using Daily Reconciliation Report;
- Ability to effectively communicate information in one-on-one and small group basis to pertinent individuals;
- Participate in front office training to stay abreast of front office policy and procedures.
SKILLS/QUALIFICATIONS:
- High School diploma;
- Two years of healthcare registration or customer service experience preferred;
- Basic knowledge of cash handling;
- Basic knowledge of medical terminology preferred;
- Ability to read, write, and comprehend simple instructions and short correspondence;
- Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions;
- Ability to perform basic mathematic calculations: Ability to sit and/or stand for long periods of time;
- Experience using Microsoft Office Suite: knowledge of eRAD software preferred.
ApplyApply for this positionRequired*Apply withFirst Name*Last Name*Email Address*Phone*AddressResume*We’ve received your resume. Click to update it.orAttach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste your resume here orAre you legally eligible to work in the U.S? (proof of identity and eligibility will be required upon employment)*Do you have at least two years of healthcare or customer service experience?*How would you rate your business computer skills?* Beginner Average knowledge and use I can navigate well through most programs Advanced computer skills I could teach the subject!Are you at least 18 years or older? (if no, you may be required to provide authorization to work)*Are you able to perform the essential functions of the job you are applying, with or without a reasonable accommodation?*Hourly or salary pay expectations?*Are you currently employed and if so, may we inquire of your present employer?* I am employed and you may contact my present employer I am employed and you may not contact my present employer No, I am not employed.Have you worked for Solis Mammography or Washington Radiology previously? If so please provide details.*Do you have any friends or relatives that work for Solis Mammography or Washington Radiology? if so please provide details.*If you were referred by a current employee of Solis Mammography or Washington Radiology, please provide their nameAre you willing to work occasional Saturdays?*Are you currently an employee of Solis Mammography, Washington Radiology of other Solis entity? *
Expected salary:
Location: Tucson, AZ
Job date: Thu, 28 Mar 2024 08:46:45 GMT
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