Account Manager (Hybrid) – Epsilon – Chicago, IL

Job title: Account Manager (Hybrid)

Company: Epsilon

Job description: Job DescriptionEssential Functions:· Ensures that the customer is satisfied with company projects and services. · Works closely with client to oversee day-to-day relationship. Provides products and service to customers in such a way to ensure 100% client retention and client reference-ability to aid in the sales effort. · Serves as an escalation point for the client to resolve any issues and is the communication channel for internal support teams to handle any concerns with the client. · Quantifies and qualifies client needs and prospects. Cross sells/up sells opportunities, including identifying, developing and closing business deals. · Ensures that schedules and budgets are met according to contractual agreements. Works with client to cultivate future projects and qualify new opportunities. Develops plans to sell strategic products in assigned territory and assists R&D in the market analysis of potential products. · Consults with other team members, such as project management, product development, or customer support, to be sure mutual objectives are met. · Submits proposals and makes presentations. · Develops value propositions. · Develops deal terms and completes contract negotiation. Consults with Product Management to determine pricing and deal terms. · Creates/maintains both vertical and horizontal client contact relationships, at mid-level management and above. Obtains and maintains significant client communications. · May prepare account level (bottoms up) forecasting at a detailed level by product, by participantsKnowledge and Skill:· Demonstrated consultative selling skills in client meetings (probes, listens, closes, etc.). · Able to sell cross-company solutions. · Excellent communications skills. · Able to develop strong relationships with internal team members in support and other business units. · Able to manage a book of accounts that are highly penetrated in our core products. · Able to present to client at executive level. · Strong communication and negotiation skills. · Able to identify and resolve client issues. · Able to negotiate and manage conflict and manage constructive customer concerns.Leveling Differentiators:Requires 2 years of related experienceJob Complexity:Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Normally receives general instructions on routine work, detailed instructions on new.Additional InformationAbout EpsilonEpsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company’s industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon’s people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

  • Our Culture:
  • Life at Epsilon:
  • DE&I:
  • CSR:

Great People Deserve Great BenefitsWe know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.#LI-TL1REF231825U

Expected salary:

Location: Chicago, IL

Job date: Mon, 06 May 2024 07:21:02 GMT

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