Business Services Specialist I (Incoming Mail Team) – Cox Enterprises – Wilmington, OH

Job title: Business Services Specialist I (Incoming Mail Team)

Company: Cox Enterprises

Job description: Company Cox Automotive – USAJob Family Group Business OperationsJob Profile Business Services Specialist IManagement Level Individual ContributorFlexible Work Option No remote option; must work at a specified Cox locationTravel % NoWork Shift DayCompensation Hourly base pay rate is $14.42 – $21.63/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job DescriptionAt Cox Automotive we’re forward-thinking innovators who put people first. Our award-winning workplace culture is centered on inclusion and kindness, and we’re looking for people to join our mission to be a force for good in the world.Come build a better future with Dealertrack, part of the Cox Automotive family of businesses, as we are hiring a Business Services Specialist I at our office in Wilmington, OH for our Incoming Mail Team.The Business Services Specialist I roles will cover several areas of the operations business to include, Document Management, Release Services, as well as Title Services Groups. This role will be expected to complete all expected responsibilities listed within their operational area. Team members will be responsible for acting as a collateral/title specialist on behalf of our business partner.Primary Duties/Key Responsibilities:

  • Reply to email messages, faxes, and service tickets.
  • Engage customers and determine how to assist them.
  • Use company proprietary software for research, data entry, and account follow-up activity.
  • Process applications for duplicate vehicle titles, payments, or changes to vehicle titles.
  • Follow instructions and maintain workflow standards.
  • Attain production and quality goals.
  • Adhere to all company policies and procedures.
  • Process incoming title requests for maintenance on existing lender accounts
  • Operate mail equipment
  • Identify collateral documents
  • Execute escalated or expedited transactions
  • Perform other duties as necessary
  • Ability to work a flexible schedule as needed, including occasional mandatory overtime


  • HSD, GED, or equivalent work experience;
  • Excellent verbal and written communication skills;
  • Knowledge of how to operate a PC, telephone, fax, scanner, and photocopier;
  • Basic knowledge of PC software applications (i.e., MS Office, Excel and Outlook)
  • Data entry skills, ability to type 35 WPM or greater with 99.6% accuracy;


  • Experience in a customer service position; ten-key skills for payment transactions team; knowledge of client requirements for DMV and related documents; knowledge of various state DMV forms and their use by the company; knowledge of company proprietary software; knowledge of state abbreviations.

Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Expected salary: $14.42 – 21.63 per hour

Location: Wilmington, OH

Job date: Sun, 05 May 2024 01:14:36 GMT

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