Case Status and Appeals Representative – Heard & Smith, LLP – Houston, TX

Job title: Case Status and Appeals Representative

Company: Heard & Smith, LLP

Job description: Heard and Smith, LLPCase Status and Appeals RepresentativeHeard and Smith, LLP was founded on the principles of compassion, humility and the relentless desire to pursue financial assistance for our clients. Our law firm has been helping the disabled for over 30 years and has a proven record. Do you have a heart for those in need? We are seeking individuals with excellent customer relations, strong work ethic, and a true desire to help others. Being part of the Heard and Smith team is more than a job; each day provides you with opportunities to change someones life!Fast-paced, and professional environmentFulfilling, challenging, and rewardingGreat team environmentPaid Holidays, Accrued Paid Time OffGreat Medical Benefits PackageWellness ProgramCompetitive Salary $14.50-$16.50 per hour with potential for incremental increases401k with Annual Employer Profit-Sharing contributions (historically 5% annual salary – employee contributions not required!)As a Case Status and Appeals Specialist, you will build lasting relationships with clients which also includes with the Social Security Administration to gather information for claims. You will also provide support for our clients working throughout claims via the computer/telephone in a call center setting.As a Client Service Specialist, you will:Perform approximately 50 to 75 inbound and outbound calls a day in a call center environmentFile appeals and maintain deadline driven case workloadsConsistently build the Client/Social Security relationship and confidence in our firm with every interaction while proactively contacting clients and Social Security to ensure the relationship is maintainedMaintain assigned goals and metricsRetain and recall SSA (Social Security Administration) and company policies and processesSolve problems and maintain confidentialityKeep updated records and detailed documentation of client and Social Security interactions, concerns, and complaints in a paperless database systemConfidently address clients and Social Security concerns and/or complaints including those of upset clientsUse good judgment to discern what issues may be urgent and need a managers or directors attention immediatelyTo be successful as a Case Status and Appeals Representative you will need:High School Diploma: Degree preferred; or equivalent combinationCustomer service experienceCall center experienceMinimum 40 WPM typing speedAbility to meet performance standards whether in the office or working remotely from homeKnowledge of computer technology and the Internet (MS Office Outlook). Including the ability to learn new programs easilyMulti-tasking skills and the ability to work well under pressureSelf-disciplinedStrong people skillsAttention to detail and accuracyExcellent telephone, communication, and active listening skillsExcellent spelling and grammarReliability and dependabilityAbility to work in fast paced environmentAbility to work in a confidential environment always maintaining client confidentialityProblem analysis and problem-solvingHas professional manner and high energy level, exhibits a positive attitude.Good time management skillsStrong organizational skillsSelf-motivated, able to work with little supervisionAccepts new ideas and challenges and is highly motivatedAbility to work well with others as a teamAbility to work remotely from home as needed per business needs (see remote requirements)Social Security Disability Law or other disability or medical background strongly preferred, including former DDS, ODAR and SSA employeesRemote work a plusFluent in Spanish a PlusMinimum Requirements for a Remote Home OfficeClient Service Specialist:Computer with up-to-date operating system (No Chromebooks, Macs, Tablets)Camera – internal to computer or externalDual Monitors is recommendedFast internet connection (20MB+)Wired Ethernet cable Internet connection in your home officeLand line telephone or good cell phone signal in home officeQuiet, private home office with no distractions during business hoursPI8c32a370cc50-8722-34286891

Expected salary: $14.5 – 16.5 per hour

Location: Houston, TX

Job date: Mon, 06 May 2024 07:05:18 GMT

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